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trashcaneron
trashcaneron
Inspiring
February 24, 2025
Question

InDesign Publish Online --> Update Existing Document Password Bug

  • February 24, 2025
  • 2 replies
  • 336 views

I've got an InDesign file that I'm using the "Publish" feature so that I can have third-parties review the document. The document has video files in it. 

 

If I revise the InDesign file and then go to Publish -->Update Existing Document, and then go to the link when the publishing has completed, all the pages are blank, have the text "No video with supported format and MIME type found."

 

and look like this : 

 

If instead of updating I Publish the ID file as a new page, all the video is there and everything looks right. 

 

Before you ask "Did you empty your cache or try a different browser" the answer is yes. 

 

Before you ask "Did you try a different page layout" the answer is yes – If I switch to a letter sized PDF it seems to update fine. Hmmmm. 

 

If I remove the password, the document loads as expected... 

If I add the password back in, the document doesn't load and I don't get the "No video with supported format and MIME type found." bug, but instead just get a website that is forever loading. 

 

Bug!? 

 

Workarounds known...

2 replies

D
davidb51753944
Participant
May 20, 2025

This is happening for me too. If i make an update to a document that is password protected, no images appear, if I take the password off it works fine. If I make a new link, it works fine. But I need a way to be able to update the same password protected link.

D
davidb51753944
Participant
May 20, 2025

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
February 27, 2025

Hi @trashcaneron,

 

I tried reproducing your scenario, but everything worked fine on my end. I created an interactive document with a video, published it online without a password, it opened without any issues. I also updated the existing document while keeping the password, and the published link still worked as expected (except for cross-reference hyperlinks, for which a bug is already there). Could you try replicating this behavior on a new document and let me know the outcome? 

Moreover, to get a better understanding of what’s happening on your side, could you share more details? Specifically, the video format used, a screen recording demonstrating your workflow, and a sample file (if possible) so I can test it.  

Looking forward to your update!  

 

^

Abhishek  

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