InDesign Published Documents not showing in Google Analytics

Question

Hey Adobe community,

With the analytics being discontinued for published documents via InDesign, we have been trying to integrate with our Google Analytics.

However, the Adobe support and instructions have been very vague and not detailed enough for us to troubleshoot an issue we are having.

We are not receiving any data to Google Analytics for our documemts that use the Google Analytics Measurement ID we are using for our published Indesign Documents.

We have added a measurement ID to several documents that we know are being opened and viewed. However, we cannot find any information about that data in Google Analytics. There is no clear instruction from Adobe detailing if the Measurement ID should come from our business website, or if we need to add a new data stream.

Can someone confirm if we need to add a new data stream that is related or from Adobe and use that Measurement ID instead of using our business website Measurement ID. The adobe instructions we very unclear, vague and their support team could not help.

Thanks in advance!

Abhishek Rao · Answer

Hello @AutoGuru_AU,

Thank you for sharing the details of your issue, and I understand how frustrating it must be to not see your data reflected in Google Analytics.

To help troubleshoot, could you confirm if the cookie banner was enabled when you published your document? Analytics will only be collected if visitors give their consent through the cookie banner. If it was enabled, the data in Google Analytics will only reflect users who accepted the notice. Also, keep in mind that Adobe does not receive or manage any of the data from your Google Analytics account.

If everything looks correct on your end, I would recommend reaching out to Google Analytics support for further assistance in case there's an issue on that side.

Additionally, would you mind sharing a screen recording of your workflow, from adding the Measurement ID to publishing the document, as well as the Google Analytics dashboard? This will help us ensure that everything is set up correctly on your end, and I can pass it along to the product team if needed.

Looking forward to your response!

Thank you,
Abhishek Rao

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