Participant

Answered

Indesign pubulish error

Forum|Forum|5 years ago
February 26, 2021
11 replies
1683 views

Hi, I am currently having a problem that when I try to publish a document, when it finally loads on the internet the document is not shown, but rather raw html code. What can I do to resolve this?

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Correct answer Ashutosh_Mishra

Hi All,

Sorry to hear about your experience. Product team is aware about this & working to fix this as soon as possible. Most users are now able to use the services as usual. If you still have issues, we appreciate your patience while services are being restored.

Regards,

Ashutosh

Ashutosh_MishraCorrect answer

Inspiring

Hi All,

Sorry to hear about your experience. Product team is aware about this & working to fix this as soon as possible. Most users are now able to use the services as usual. If you still have issues, we appreciate your patience while services are being restored.

Regards,

Ashutosh

R

Russ W

Inspiring

Thanks Ashutosh,
Can we ask why the crash happened. As there was one 2 months ago too.
Is there anything we should avoid doing that might cause/contribute to these problems?

R

Russ W

Inspiring

Back on! 🙂

G

Grafimedia

Participant

Hi. I have used publish online to make a document, and the document has been working fine until today, where I get this error message whenever I am trying to acces the document or my publish online dashboard. InDesign is fully updated.

https://indd.adobe.com/view/57f17733-7a10-4b5d-93d4-920335044864

What to do?

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. Product team is aware about this & working to fix this as soon as possible. Most users are now able to use the services as usual. If you still have issues, we appreciate your patience while services are being restored.

Regards,

Ashutosh

D

defaultyvrbyoof2g5o

Participant

Hi!

The online publish online feature keeps going down. All my online documents can't be found even though they were working before. Is there a reason why this is happening?

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. Product team is aware about this & working to fix this as soon as possible. Most users are now able to use the services as usual. If you still have issues, we appreciate your patience while services are being restored.

Regards,

Ashutosh

B

BrookeHenning

Participant

Hi guys,

Was wondering if anyone has had the same issue. Publishing an Indesign file online, uploads okay however when I click 'View Document' after it uploads, it takes me to a page that appears to be broken (my pdf does not show, just a bunch of code and language detection?)

Never had this issue before although I have had upload fails a lot recently.

Anyone if this is an issue Adobe's end? Screenshot for reference.

Ashutosh_Mishra

Inspiring

Hi All,

Sorry to hear about your experience. Product team is aware about this & working to fix this as soon as possible. Most users are now able to use the services as usual. If you still have issues, we appreciate your patience while services are being restored.

Regards,

Ashutosh

R

Russ W

Inspiring

They have confirmed maintenance and server issues with me. Hopefully back up soon. Bad timing for everyone i think!