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scottmosher
Inspiring
May 18, 2018 7:20 PM UTC
Answered

InDesign running slow. Spinning ball constantly appearing.

Ok, I'm having CONSTANT slow drag with InDesign. The spinning beach ball appears while I"m doing almost ANYTHING, even after quitting/re-starting the program, and even re-starting the OS. I'm running High Sierra on Mac, with 40GB of memory, so that shouldn't be the issue, but almost anything I'm doing, I'm getting major lag. Any ideas? This is really ridiculous. Thanks!

Brad KumarCorrect answer
Participant
Jan 19, 2019 5:09 PM UTC

If you are still having issues with one of our Extensis products, please contact one of our Support Agents using the link below:

https://help.extensis.com/hc/en-us/requests/new


Hi Jeff. I actually did open a ticket with Extensis and a helpful person suggested I temporarily turn off FMCore to see if the problem persisted. Well, I didn't actually turn off the Type Core in preferences, but rather, I turned off the "Enable Document Tracking" option and after that I noticed a SIGNIFICANT improvement to my interruptions… the spinning beach was reduced by I would estimate 80%, so I'm quite happy with the result. Hope this helps some others on this thread. Thanks!

199 replies

Participating Frequently
Oct 5, 2020 3:04 PM UTC

I have this problem occasionally. When clearing the cache and preferences don't work, it's seems to be caused by:

1. Importing a glitch from MS Word—fix is to completely clear all previous formatting

2. Tables, anchored graphics that don't fit into the text box size and cause pages to reflow

 

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dGMWI
Participant
Sep 23, 2020 3:18 PM UTC

I noticed that InDesign created a AdobeFnt22.lst file for the document I was working in. The default program for this file was Suitcase, which I do not have. I was thinking that it is looking for that program to move forward with my type changes. So I changed the file to open with FontBase and there is a much shorter hanging ball of death when I make the type changes. From seeming like forever to now just a few rolls before the cursor comes back. 

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Marc Serre
Participating Frequently
Jul 24, 2020 7:09 PM UTC

Hello @Sjstoyle;
Check in your Indesing menu:
Type / Find replace font;
Clean up wathever font you DONT use, like Minion or Myriad; That should speed up 

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Participant
Jul 24, 2020 6:28 PM UTC

And fast forward to July 2020 where I STILL fight with the spinning beach ball. Myriad updates and indd is STILL running slow and making me FORCE QUIT multiple times a day. I've changed preferences, I've reinstalled, I've force quit, I've said voodoo prayers and nothing.

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Marc Serre
Participating Frequently
Jul 21, 2020 8:10 PM UTC

Indesign Spinning wheel of death fix:
In Indesign, in the top menu, go to Type / Suitcase Fusion / Suitcase fusion auto-activation preferences
Then uncheck the «activate fonts in embedded objects.

 

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Participant
Jul 15, 2020 11:02 AM UTC

I have cured this endless beachball/slow running problem by turning off wifi on my iMac! As everything connects via ethernet I really don't know why I had it turned on. Seems almost too ridiculous to have worked but the problem has completely vanished. I'm on the latest versions of MacOS and InDesign. I really hope this might help you!

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Participant
Aug 12, 2021 1:46 PM UTC

I can confirm -  I have been struggling with slow InDesign and Illustrator for years now. I turned off wifi and everything works perfectly at decent speed now. I switched the wifi back on and it still works fast... Thank you!

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Inspiring
Jun 29, 2020 11:18 PM UTC

After InDesign driving me so crazy with spinning beach ball hang ups for the past 2 years that I've actually rebuilt files in Illustrator and even in MS Word to avoid having to use it, I've FINALLY found a fix... well... sort of.  I had tried ALL of the recommendations like trashing prefs, etc... none of which worked for more than a few moves before the friggin' beach ball started spinning again. What FINALLY works is turning off WIFI, which unfortunately disconnects me from the Web, making multi-tasking impossible, of course — no email, etc. — but it DOES let InDesign actually opertae as it is supposed to — and used to — before CC 2019, so I can actually get something done.  Not ideal, but definitely helpful.

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kevinl74924299
Participant
Jul 15, 2020 10:33 AM UTC

Hi there, just read your reply to the spinning ball. Is that the only option you have found to stop it?

I have been struggling with this problem for months and found nothing to solve it, keep reading the standard we dont care responses from adobe. I work from home on one machine with no network drive. all the very latest mac os and always update my apps so there shouldnt be an issue except with adobe!!!

 

FIX THE PROBLEM ADOBE

 

Shame there isnt a good alternative we can use and leave adobe behind

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kevinl74924299
Participant
Jul 15, 2020 10:39 AM UTC

So I have just tried the above suggestion of turning off wifi and it fixed the issue instantly!!

 

Why do we have an adobe product that only works correctly with wifi off. Its indesign specific. It doesnt happen in any other adobe product that I use

 

FIX IT ADOBE!!!

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Participant
May 5, 2020 7:34 AM UTC

Thanks! That helped.

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Participant
Apr 30, 2020 8:46 PM UTC

I paused the syncing in creative cloud and if fixed my problem. Creative Cloud > Settings > Syncing > Pause Syncing

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Nicholas Petropoulos
Inspiring
Apr 7, 2020 7:42 AM UTC

Hi. I've just discovered that if you change the colour PREFS from LG UltraFine to Apple RGB in the display settings, all works brilliant. Seems that there is an issue with Adobe's code with LG UltraFine monitors. Pass this on please.

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