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lindab27691320
Participating Frequently
January 31, 2025
Answered

INDESIGN SELECTION TOOL NOT WORKING

  • January 31, 2025
  • 7 replies
  • 5364 views

I am using the latest 2025 Indesign (together with Photoshop, Illustrator - (All Apps)

Just recently, suddenly, I am not able to move any text box or image with the selection tool. When I drag it a red circle appears

with a line through it. I then have to use the arrow keys to move the type or image.

There is nothing locked in the document. 

I have uninstalled and reinstalled twice and that has not fixed the problem!! 

This is driving me out of my mind!!

KInd regards

Linda bartlett

Correct answer Dave Creamer of IDEAS
quote

Did you roll back your InDesign version?
Did you rollback your Windows 24H update? 

 

It's Windows 24H that's causing the issue with a lot of applications, not just Adobe. 

 

By @Eugene Tyson

Just to clarify, it is NOT the 24H2 version that is causing the problems. It is the UPDATES to that version.

There have been three updates released in 2025. The Dec. update, KB5048667, seems to be the most stable as far as InDesign is concerned. 

From another thread:

Windows 11: Major version

24H2: Minor version

KBXXXXXXX: Updates

https://support.microsoft.com/en-us/topic/windows-11-version-24h2-update-history-0929c747-1815-4543-8461-0160d16f15e5

 

7 replies

Participant
March 3, 2025

I was searching like crazy for a solution to this very problem. I originally had my PC tablet connected to a monitor set to "extend." After finding this forum and telling my boyfriend about the problem, he suggested changing it to "duplicate." Once I did that, the problem was solved. Hope this helps. There's not much information out there on this, and apparently, it's a common thing.

lindab27691320
Participating Frequently
March 4, 2025

So glad you solved it that way! I have mu laptop and large monitor set up and everything is working find on 'extend''/ So its wierd ....

Mike Witherell
Community Expert
Community Expert
February 16, 2025

Linda,

Many people are reporting that the latest Windows 11 patch update KB5050094 is causing this problem. Go to Windows Update > Update History > Uninstall Update and find just the update KB5050094 and uninstall it. 

Mike Witherell
Community Expert
February 16, 2025

I've been saying this since the very first reply. Not really sure why the OP hasn't done this yet.

lindab27691320
Participating Frequently
February 16, 2025

Right all you wonderful people!!

It has been sorted!! Thank you thank you!! That doing the Windows update  uninstalling KB5050094 WORKED!

Let's hope it never happens again!!

Thank you Eugene, Mike and Robert

lindab27691320
Participating Frequently
February 16, 2025

Welll Guys - I used the Cleaner Tool as advised - so NOW I try and move the type and the type block dissappers completely and if I try and move an imge the red circle appears like before - so it is actually worse!!

 

Community Expert
February 16, 2025

Did you roll back your InDesign version?
Did you rollback your Windows 24H update? 

 

It's Windows 24H that's causing the issue with a lot of applications, not just Adobe. 

 

Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity ExpertCorrect answer
Community Expert
February 16, 2025
quote

Did you roll back your InDesign version?
Did you rollback your Windows 24H update? 

 

It's Windows 24H that's causing the issue with a lot of applications, not just Adobe. 

 

By @Eugene Tyson

Just to clarify, it is NOT the 24H2 version that is causing the problems. It is the UPDATES to that version.

There have been three updates released in 2025. The Dec. update, KB5048667, seems to be the most stable as far as InDesign is concerned. 

From another thread:

Windows 11: Major version

24H2: Minor version

KBXXXXXXX: Updates

https://support.microsoft.com/en-us/topic/windows-11-version-24h2-update-history-0929c747-1815-4543-8461-0160d16f15e5

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
lindab27691320
Participating Frequently
February 16, 2025

Version 20.1 - Windows 11

It only started after my last Windows update.

I have tried installling a previous version - also didn't help

Tried resetting Preferences as well.  I did that and it didn't work - I kept my fingers on the 3 keys for ages - all it asked me is if I wanted Indesign to allow to make a change to computer - and I said yes - and then Indesign just opened

 

Derek Cross
Community Expert
Community Expert
February 16, 2025

Hi Linda, others have reported this issue. One resolved it by removing InDesign and previous versions using the Adobe Cleaner Tool, then doing a clean reinstall. You might consider doing that.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Community Expert
February 16, 2025

What version of InDesign exactly - the latest I know you said - but doesn't tell us your actual version number

 

What OS? If it's Windows 24H2 - then try roll back that update - it has caused issues with other apps, not just adobe. 

 

Have you tried rolling back the InDesign update?
https://helpx.adobe.com/ie/download-install/using/install-previous-version.html

 

 

---------------

 

Here's some fixes that are common

 

-----------

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

------

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Participant
February 18, 2025

Thank you! After using the Creative Cloud Cleaner Tool, Indesign works again. If you select "All" during the application, you will get a list from which you can select the individual Adobe programs.

Participant
February 18, 2025

I have to correct myself; it doesn´t work. First I only did correctures, so i didn´t notice directly.

Participant
February 12, 2025

 

¡Hola! Tengo un error en el InDesing que no lo puedo solucionar. Trabajo con 2 pantallas con la opcion de Windows de "ampliar pantallas". En una de las dos pantallas (en la del monitor), cuando abro el InDesing y quiero mover los cuadros, imágenes o textos, el cursor queda por un lago y el objeto seleccionado por el otro. En cambio cuando utilizo la pantalla de la notebook, este error no aparece. 

Solo me pasa con el InDesing, porque cuando uso Photoshop o Illustrator no tengo ningun problema con el uso de la doble pantalla.

Ya probé todas las opciones pero el error persiste y necesito tener las dos pantallas y diseñar con el programa abierto en el monitor grande y no en la notebook. ¿Hay alguna otra opción? Muchas gracias!

Participant
February 12, 2025

¡Hola! Tengo un error en el InDesing que no lo puedo solucionar. Trabajo con 2 pantallas con la opcion de Windows de "ampliar pantallas". En una de las dos pantallas (en la del monitor), cuando abro el InDesing y quiero mover los cuadros, imágenes o textos, el cursor queda por un lago y el objeto seleccionado por el otro. En cambio cuando utilizo la pantalla de la notebook, este error no aparece. 

Solo me pasa con el InDesing, porque cuando uso Photoshop o Illustrator no tengo ningun problema con el uso de la doble pantalla.

Ya probé todas las opciones pero el error persiste y necesito tener las dos pantallas y diseñar con el programa abierto en el monitor grande y no en la notebook. ¿Hay alguna otra opción? Muchas gracias!

Abhishek Rao
Community Manager
Community Manager
February 12, 2025

Hi @mariana_pelegrini,

 

Thanks for reaching out! This issue has been reported by other users when working with dual screens, and it appears to be specific to InDesign.
Can you please go through the troubleshooting steps mentioned in these threads and see if they help resolve the issue?

https://adobe.ly/42Snmi9
https://adobe.ly/42NSYWf

 

Let me know if the problem persists after trying the suggested solutions!

 

^
Abhishek



Participating Frequently
January 31, 2025

I just got new monitors. I can use Indesign just fine on my laptop...however when I have Indesign dragged over to my external monitors, my selection tool won't move objects. It creates snippets on my desktop...

 

I can still use the arrow keys to move it around and it works on my laptop even when I'm plugged into the monitors. My settings are on extend not duplicate. I'm on a PC. 

Mike Witherell
Community Expert
Community Expert
February 3, 2025

What happens if you load/start InDesign AFTER plugging in the monitors? Do you have the same problem?

Mike Witherell
Participating Frequently
February 3, 2025

yes