InDesign Server 2023: Intermittent crash when calling document.recompose()

Question

I am running InDesign Server 2023 for a journal XML based workflow. We load customized templates, place data into placeholders like textframes. after placeing some xml elements i am refreshing the documents JSX  // after placing/moving contentapp.documents[0].recompose(); // or document.recompose() Show more lines Intermittently, InDesign Server crashes on this recompose() call. It appears related to a document refresh / reflow after moving elements, but I am not certain of the exact cause.

Abhishek Rao · Answer

Hi @samy@123,

Thanks for reporting this behavior. Since you are working with InDesign Server in a production workflow, the best and fastest way to get assistance is through our Enterprise support channels.

If you are part of a managed organization, please contact your admin using the link below and ask them to raise a support ticket directly from the Admin Console, so the team can review the crash logs and setup details:

https://adobe.ly/4iT8l5J

If you are the admin yourself, you can reach our Enterprise support and expert services here:

https://adobe.ly/4a3xCYx

Once the case is created, our team will help investigate the crash and provide the next steps.

Thanks,
Abhishek

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.