InDesign Server 2023: Intermittent crash when calling document.recompose()

Question

I am running InDesign Server 2023 for a journal XML based workflow. We load customized templates, place data into placeholders like textframes. after placeing some xml elements i am refreshing the documents JSX  // after placing/moving contentapp.documents[0].recompose(); // or document.recompose() Show more lines Intermittently, InDesign Server crashes on this recompose() call. It appears related to a document refresh / reflow after moving elements, but I am not certain of the exact cause.

Abhishek Rao · Answer

Hi @samy@123,

Thanks for reporting this behavior. Since you are working with InDesign Server in a production workflow, the best and fastest way to get assistance is through our Enterprise support channels.

If you are part of a managed organization, please contact your admin using the link below and ask them to raise a support ticket directly from the Admin Console, so the team can review the crash logs and setup details:

https://adobe.ly/4iT8l5J

If you are the admin yourself, you can reach our Enterprise support and expert services here:

https://adobe.ly/4a3xCYx

Once the case is created, our team will help investigate the crash and provide the next steps.

Thanks,
Abhishek

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