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steffenw58805113
Participant
Jun 30, 2020 9:15 AM UTC
Answered

InDesign Share for Review blank window

Hi,

the share for review tool used to work but now i only get the spinning circle when clicking update link. No progress at all.... new installation and logout from adobe didn't help.
(it's on a windows system)  

Any ideas?

Thanks for your help

    Ashutosh_Mishra
    Ashutosh_MishraCorrect answer
    Inspiring
    May 12, 2021 10:40 AM UTC

    Hi all,

     

    Sorry about the trouble this issue has caused. We've fixed this in the latest release. Please update InDesign to v16.2.1 to get this fixed. Here's the link with more details:  https://indesign.uservoice.com/forums/601180/suggestions/40698859

     

    In case you are still facing this issue, please try the suggestions shared on this help article.

     

    We hope that this information helps in improving your experience of using this feature but if you need further assistance, please post your query in the community and we’ll be happy to help.

     

    Regards,

    Ashutosh

    View reply

    163 replies

    Ashutosh_Mishra
    Ashutosh_MishraCorrect answer
    Inspiring
    May 12, 2021 10:40 AM UTC

    Hi all,

     

    Sorry about the trouble this issue has caused. We've fixed this in the latest release. Please update InDesign to v16.2.1 to get this fixed. Here's the link with more details:  https://indesign.uservoice.com/forums/601180/suggestions/40698859

     

    In case you are still facing this issue, please try the suggestions shared on this help article.

     

    We hope that this information helps in improving your experience of using this feature but if you need further assistance, please post your query in the community and we’ll be happy to help.

     

    Regards,

    Ashutosh

    Translate
      Jeff5C5F
      Participant
      May 11, 2021 5:50 PM UTC

      Would be nice to know what the issue really is and how to solve. I was updating a share for review yesterday and I entered the spinning wheel after about 15 min of processing then it hit 98% which lasted for over another 10 minutes. Finally forced quit, then rebooted and made the Share for Review in 10 min. What is going on? 

       

      Translate
      design_simon
      Inspiring
      May 10, 2021 2:49 AM UTC

      I am having the same (annoying) problem from a Mac system. Can anyone suggest something that doesn't involve logging out of creative cloud or trashing preferences every time I want to update the link?

      Translate
      Community Expert
      Eugene TysonCommunity Expert
      Community Expert
      May 10, 2021 5:25 AM UTC

      If it's happening every time try the creative Cloud Cleaner Tool

      Translate
      Community Expert
      Eugene TysonCommunity Expert
      Community Expert
      May 3, 2021 6:56 AM UTC

      Delete InDesign preferences with shortcuts

      You can delete the replaceable InDesign SaveData and InDesign Defaults files by holding down the following keys while InDesign is launching:

      • Windows: Shift+Ctrl+Alt
      • Mac OS: Shift+Control+Option+Command

       

      https://helpx.adobe.com/ie/indesign/kb/indesign-preferences-support-file-locations.html

       

       

      Or

      https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

       

      Translate
      tsivadharshan
      Participant
      Apr 6, 2021 4:18 PM UTC

      I am able to create a link and share for review but I am not able to update the link. Everytime I update the link, I get an infinite spinner which doesn't end. If I close the document and open again, it says: "Unable to update artifact". But, it works if I create a new link. I can use it as a workaround but I can't send my client new links everytime. It is time consuming.

       

      I've tried clearing caches, removing app prefs and logging out and logging in as well. Nothing works. Also, I am seeing a bunch of similar unanswered questions in the forum. It will be great if adobe can do something about this.

      One of the main features that made me come into adobe ecosystem was share for review in InDesign. This is very frustrating.

      Thanks in advance to anyone who is letting me know about the fix.

       

      Have a good day!

      Translate
      erics72537641
      erics72537641
      Participant
      Apr 2, 2021 4:51 PM UTC

      Hi. I am running the most current version of Indesign and when i go to the drop down menu for Share for Review, it is blank...no options to share, etc. I had already done a share and wanted to update my link, but there are no options to do ANYTHING, like I said....I have restarted my computer, and restarted the app many times. I am using a Macbook Pro using OS Big Sur.....it was working fine yesterday.

       

      Thanks

      Translate
      wmodist
      wmodist
      Known Participant
      Jun 30, 2020 9:15 AM UTC

      Share for review seems like a great addition, and on the first test it worked spectacularly. 
      At this time... using the Share button and selecting "Share for Review" gives a blank dialog box.

      The "Share for Review" palette is blank. I can't seem to discover what has happened or how to bring it back. 


      Hey. I started up a new publication and set up a workflow for all participants. The new tool 'share for review' was perfect for that. The deadline is this week. This morning I found the comment boxes were blank. What can I do to fix this? Should I revert to sending pdf's? *help*

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