Known Participant

Question

InDesign Share for Review Comments Becoming Unmapped from Pins After Document Updates

Forum|Forum|5 months ago
March 4, 2026
35 replies
326 views

I’ve seen this problem mentioned in the InDesign Community a few times in the past, but has anyone recently had problems with Share for Review comments unmapping from their pins?

MattheausG

Known Participant

It seems my team are experiencing this also. Unmapped comments with very little changes
This never happened on ID20, so something is happening Adobe?

Abhishek Rao

Community Manager

Hi @MattheausG and @3thought,

Sorry to hear you're running into this issue.

Could you please confirm which of the following you're experiencing?

The comment pins become "Unmapped" after updating the Share for Review link, or
The comment pins/highlights disappear completely from the InDesign document while the comments still remain visible in the Review panel?

In the meantime, please try the troubleshooting steps mentioned here and let us know if they make any difference:
https://helpx.adobe.com/ee/indesign/kb/resolve-share-for-review.html

Also, could you let us know whether this is specific to a particular document, or does it also happen with a newly created InDesign file and its Share for Review link?

If possible, please share a screen recording showing the complete workflow from creating a new document, generating the Share for Review link, adding comments and pins, updating the review link, and finally demonstrating when the pins become unmapped or disappear. This will greatly help us investigate and reproduce the issue.

Looking forward to your update.

Abhishek

3thought

Participant

They become unmapped both after updating the review link, but also sometimes upon opening the review panel within InDesign (we open the web link and can see the pins in place, but then open the INDD file and the pins break).

3thought

Participant

This just started with a project we are working on this month. Pins are fine on the weblink. If I open the review panel in InDesign they all unmap, and when the review link is updated they are all unmapped both online and in app

Anubhav M

Community Manager

Hi @3thought,

Sorry to hear you're running into this. I've discussed it with the product team - they haven't been able to consistently reproduce the behavior on their end, so a few additional details will help them narrow down the cause.

Please confirm:

The exact InDesign version used by each collaborator
Whether everyone is accessing the Share for Review link in the same browser

Please also test:

Opening the review in another browser (Chrome, Edge, Safari, or Firefox) and note whether the behavior changes.
Ask all collaborators to refresh the Review workspace:
- Window > Workspace > Review, then Window > Workspace > Reset Review
- Or use the shortcut: Ctrl + Alt + / (Windows) / Cmd + Opt + / (macOS)
  Let us know if the pins are mapped again after the reset.

If possible, please also share:

A screen recording from both collaborators showing the same review link
The Share for Review URL
The InDesign document before and after updating the review link

These details will help the product team reproduce and investigate the issue. You can upload any recordings and files to Google Drive, Dropbox, or similar and share a public link here or via DM.

Looking forward to your update.
Anubhav

3thought

Participant

Version 21.4.1

I was the only collaborator using InDesign and opening the native file.

Refresh does not solve the issue. Once they are broken, they are broken everywhere.

How am I supposed to share a doc bother before and after it’s broken? That makes no sense. I cannot share this project unfortunately due to NDAs.

G

Grace29278513l8ei

Participant

Currently having the same issues. A colleague is adding pins to a link. On her side it is showing up on the page. But on my side they are unmapped. It's incredibly frustrating that Adobe software just doesn't seem to work consistently. Have there been any solutions or even a reason as to why this keeps happening?

Abhishek Rao

Community Manager

Hi @Grace29278513l8ei,

Sorry to hear you're running into this issue. I discussed this with the product team, and they'd like a few more details to help narrow down the cause, as they haven't been able to consistently reproduce the behavior.

Could you please confirm the exact InDesign version being used by all collaborators and whether everyone is accessing the Share for Review link using the same browser? It would also be helpful if you could test the review in another browser (Chrome, Edge, Safari, or Firefox). Additionally, please ask all collaborators to refresh the Review workspace by going to Window > Workspace > Review, then Window > Workspace > Reset Review, or by using the shortcut Ctrl + Alt + / (Windows) or Cmd + Opt + / (macOS), and let us know if the pins become mapped again.

If possible, please also share a screen recording from both collaborators showing the same review link, along with the Share for Review URL and the InDesign document before and after updating the review link. These details will help the product team better understand and reproduce the issue.

Looking forward to your update.

Abhishek

Abhishek Rao

Community Manager

Hi @franks65267173 and @joe806root,

Thanks for reaching out and sorry to hear that you experience this. To help investigate this further, could you please confirm the exact version of Adobe InDesign you’re using along with your operating system details?

It would also be very helpful if you could share screenshots showing where the comment pins appear on the Share for Review web page, and then the corresponding location in the InDesign Comments panel/layout where they appear unmapped. This will help us compare how the pins are being interpreted between the web review and the InDesign document.

Looking forward to your update.

Abhishek

franks65267173Author

Known Participant

It just happened again. All of the pins in my Share for Review document became unmapped. I’m using v 21.3. I can’t show you where they were because they’re no longer pinned. This is really frustrating.

joe806root

Participant

Yes, the "unmapping" pins in Share for Review remain a frustrating and persistent issue in 2026, often triggered by page reflows, reordering spreads, or even minor changes to master pages that break the coordinate anchors for comments. When InDesign can't reconcile the old layout with the new update, it dumps those pins into an "unmapped" or "orphaned" state, a problem compounded by the fact that the web version often shows the pins correctly while the InDesign panel fails to sync them. To minimize this, many in the community have pivoted back to the Import PDF Comments workflow—which is significantly more stable for tracking specific layout markers—or they ensure they never move or delete pages once a review link has been generated.

franks65267173Author

Known Participant

I had just made simple text edits… nothing in the layout changed. I updated the Share for Review link and now a dozen or so pins are unmapped.

Abhishek Rao

Community Manager

Hi @franks65267173,

Thanks for writing back. Since the issue appears to be intermittent, I understand it may be difficult to capture consistently.

However, the product team would still really appreciate a short screen recording showing the workflow that typically leads to the issue from your side, even if the unmapped behavior does not happen every single time.

If possible, please feel free to share the recording with me via DM.

Thanks again for your help and patience while we continue investigating this.

Abhishek

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.