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Known Participant
February 16, 2026
Question

InDesign Share for Text Editing Stuck at 14% for Windows Users on Chrome

  • February 16, 2026
  • 31 replies
  • 286 views

I have a half-page postcard with small images embedding. I’m trying to save it to my CC files so I can share with a collaborator, but it either never saves or takes 20-30 minutes to save. Is that normal?

    31 replies

    Abhishek Rao
    Community Manager
    Community Manager
    February 16, 2026

    Hi ​@Michele S Jennings,

     

    Thanks for reaching out and sorry to hear that you experience this. Could you please confirm the exact InDesign version and your OS details? Also, let me know if this delay happens with all files when saving to the cloud or only with this specific postcard. Please also check if you see a similar delay when saving the file locally and share your observations after testing.

    In the meantime, please try signing out of the Creative Cloud Desktop app, then signing back in and testing the issue again. If the problem continues, please try renaming the CoreSync folder to CoreSync1. On Mac, go to ~/Library/Application Support/Adobe/CoreSync1. On Windows, go to C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync1. After that, please rename the CEP folder to CEP1. On Mac, it is located at /Library/Application Support/Adobe/CEP1, and on Windows at C:\Program Files (x86)\Common Files\Adobe\CEP1. Next, rename the UXP folder to UXP1. On Mac, you will find it at /Library/Application Support/Adobe/UXP1, and on Windows at C:\Program Files\Common Files\Adobe\UXP1.

    If the issue still persists after this, please try uninstalling InDesign and the Creative Cloud Desktop app and reinstalling them using the Creative Cloud Cleaner Tool. You can find the steps here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html. Before using the cleaner tool, please make sure to create a backup of your document.

    Please try these steps and let me know how it goes. I’ll be happy to look into this further based on your update.

     

    Looking forward to hearing from you.

    Abhishek

    Known Participant
    February 17, 2026

    It’s saving faster, but no one I’ve invited to edit can open it beyond 14%—they are on Windows, using Chrome as a browser. I’m on Mac OS 15.6.1 with the latest version of InDesign. The file is saved on Creative Cloud. I don’t know what to do about that. It’s doing that on every file I share.

    I have restarted and done most of the above. The share for review is working fine, other parts of InDesign work, it’s just the beta version of InCopy online share for text editing.

    Known Participant
    February 17, 2026

    The screenshot is what others see when they try to open the file from the link in the Adobe email.

    Participant
    January 20, 2026

    Hi everyone. I downloaded the latest North American English version to get the "Share for Text Editing" feature, but when I open a new file and click "SHARE," I only see "Share for Review or Comment." Does anyone know why I don't have the "Share for Text Editing" feature?

    Thanks everyone for your help!