I installed InDesign to do the 7 day trial to try out the program, but when I launch InDesign CC 2019 (version 14.0.1), I receive a blank dialog box that repeatedly pops up. Then InDesign crashes when I try to close the blank dialog box. Is there a fix for this issue? Any help is appreciated.
{Renamed by MOD}
You may have had a bad install of the program. Try uninstalling and reinstalling in the following manner:
In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (InDesign) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems to solve installation problems . Then reinstall the program through the Desktop app. Before you reinstall, trash all preference files (see instructions below) to make sure that your install is completely clean. Then launch InDesign and see if the problem persists.
To trash preferences on a PC:
You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.
To do so:
On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.
The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
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