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H
hopkinsprinting
Inspiring
July 27, 2022
Answered

InDesign slow or non-responsive when searching for missing fonts on file open.

  • July 27, 2022
  • 1 reply
  • 1990 views

Just as the subject says, when opening an InDesign file that has missing fonts, I get a beachball cursor. After many seconds, InDesign will either report the missing fonts or it will go non-responsive and stay that way until a force quit is initiated.

 

Running an Intel iMac with Big Sur (11.6.7) and InDesign CC 2022 (17.3). I have seen another thread or two on here about this but so far I have not found anything that suggests a solution.

 

Anyone else find a solution?

 

TIA,

hp

    This topic has been closed for replies.
    Correct answer sqpeg

     

    InDesign CC 2022 (17.3) – Indesign files that have missing fonts very slow to open.

    Hi, just a response in support. 

    Yes, we are experiencing the same issue 

    Beachballing for ages ( make a cup of tea) when opening Indesign files that have missing fonts.

    iMac 2019 with Monterey (12.4) and InDesign CC 2022 (17.3) with Typeface (3.60)-Type co-ordinator

    NOTE: I have Indesign 2021 (16.4.2) and the font missing dialogue pops up straight away no lag

    Hopefully and bug fix update on the horizon.

     

     


    Resolved – InDesign CC 2022 (17.3) – Indesign files that have missing fonts very slow to open.

    I ran the 'unistall option', and re-installed fresh version, – this solved slow opening issue

    1 reply

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    July 27, 2022

    Hi @hopkinsprinting ,

     

    Sorry to hear about the trouble. Could you please try the suggestions shared here https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html and let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    H
    hopkinsprintingAuthor
    Inspiring
    August 1, 2022

    Hi Rishabh,

    I don't have any plugins installed, clearing the system cache made no difference and, this issue is not related to any particular font. This is happening on multiple computers. Something has changed with InDesign.

    Jon

     

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    August 1, 2022

    Since there are not massive reports of this kind of font issue happening with your version of InDesign it seem far more likely that the problem is related to how your fonts are installed. First of all are you using fonts from a server or are they installed directly on the hard drives of the machines involved? If on a server then loading the fonts locally may be the answer. Using fonts directly from a server always works best if the server software is kept up to date. If you are loading fonts from a server then when you decided to update to the latest InDesign the server software should have been checked for compatibility with the new InDesign. If you are not working from a server please report as to how your fonts are loaded. Are they done through a font utility such as Suitcase or Font Book or loaded directly into the User font folder? I don't suggest loading fonts into the Font folder in the InDesign Application folder.

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