Indesign sometimes freezes and crashes when i try to type or paste copied text.

Forum|Forum|2 months ago
November 6, 2025
1 reply
49 views

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="29.2.0.202509230431_9a64297" clientVersion="29.2.0.202509230431_9a64297" applicationName="InDesign" applicationVersion="21.0.0" build="21.0.0.192" source="Windows-Client" crashType="n/a">
<time year="2025" month="11" day="6" hour="12" minute="50" second="20" timeoffset="180" timezone="E. Africa Standard Time" crsessionduration="4325"/>
<user guid="88b5266c-d6dd-46a3-8ee2-524dccd05da3"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="26200" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-US" ram="31763" machine="AMD Ryzen AI 9 365 w/ Radeon 880M" model="AMD64 Family 26 Model 36 Stepping 0" cpuCount="20" cpuType="8664" cpuFreq="1996 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="284 MB" caption="AMD Radeon(TM) 880M Graphics" description="AMD Radeon(TM) 880M Graphics" driverDate="20250311000000.000000-000" driverVersion="32.0.13040.2" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_1002&DEV_150E&SUBSYS_8E0F103C&REV_C4\4&17851616&0&0041" installedDisplayDrivers="amdxc64.dll,amdxx64.dll,atidx9loader64.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="7.6 GB" caption="NVIDIA GeForce RTX 5060 Laptop GPU" description="NVIDIA GeForce RTX 5060 Laptop GPU" driverDate="20250811000000.000000-000" driverVersion="32.0.15.7709" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_10DE&DEV_2D19&SUBSYS_8E0F103C&REV_A1\FB155C3CE02DB04800" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFB444D1FA5">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFB444D1FA5" symbolname="unknown"/>
<stackStatement index="1" address="0x00007FFB444D1201" symbolname="unknown"/>
<stackStatement index="2" address="0x00007FFB84743D3A" symbolname="CScrapSuite_Extensible::Paste"/>
<stackStatement index="3" address="0x00007FFB444D802F" symbolname="unknown"/>
<stackStatement index="4" address="0x00007FFB1D0703F3" symbolname="GetPlugIn"/>
<stackStatement index="5" address="0x00007FFB1D073BE9" symbolname="GetPlugIn"/>
<stackStatement index="6" address="0x00007FFB1D006596" symbolname="dvacore::xml::GetParser"/>
<stackStatement index="7" address="0x00007FFBC756DF06" symbolname="unknown"/>
<stackStatement index="8" address="0x00007FFBC7588D1F" symbolname="unknown"/>
<stackStatement index="9" address="0x00007FFB1D187785" symbolname="dvaui::controls::UI_PopupModalDialog::`vbase destructor'"/>
<stackStatement index="10" address="0x00007FFB1D0BAA09" symbolname="dvaui::controls::UI_PopupModalDialog::`vbase destructor'"/>
<stackStatement index="11" address="0x00007FFB1D0BAC5A" symbolname="dvaui::controls::UI_PopupModalDialog::`vbase destructor'"/>
<stackStatement index="12" address="0x00007FFB7EAD168F" symbolname="dvaui::ui::UI_Node::UI_DispatchKeyboardEventToNode"/>
<stackStatement index="13" address="0x00007FFB7EAD14ED" symbolname="dvaui::ui::UI_Node::UI_DispatchKeyboardEvent"/>
<stackStatement index="14" address="0x00007FFB7EC0284C" symbolname="dvaui::ui::OS_Window::UI_DispatchKeyboardEventFromOS"/>
<stackStatement index="15" address="0x00007FFB7EC00D1C" symbolname="dvaui::ui::OS_Window::UI_DispatchEvent"/>
<stackStatement index="16" address="0x00007FFB7EC04F89" symbolname="dvaui::ui::OS_Window::UI_HandleOSEvent"/>
<stackStatement index="17" address="0x00007FFB8219CF8F" symbolname="dvaworkspace::workspace::OS_TopLevelWindow::UI_HandleOSEvent"/>
<stackStatement index="18" address="0x00007FFB8213F1C1" symbolname="dvaworkspace::workspace::TouchTopLevelWindow::UI_HandleOSEvent"/>
<stackStatement index="19" address="0x00007FFB7EBFF901" symbolname="dvaui::ui::OS_Window::StaticOSWindowWndProcImpl"/>
<stackStatement index="20" address="0x00007FFB7EC07023" symbolname="dvaui::ui::OS_Window::UI_UpdateScaleFactor"/>
<stackStatement index="21" address="0x00007FFB7EBFEB2C" symbolname="dvaui::ui::OS_Window::GetWindowFromMouse"/>
<stackStatement index="22" address="0x00007FFB86B5EA1D" symbolname="dvacore::allocator::SetBadAllocNotificationCallback"/>
<stackStatement index="23" address="0x00007FFB86BB4AAD" symbolname="dvacore::config::ExecuteTopLevelFunction"/>
<stackStatement index="24" address="0x00007FFB1CFD610F" symbolname="dvacore::xml::GetParser"/>
<stackStatement index="25" address="0x00007FFB1CFD647C" symbolname="dvacore::xml::GetParser"/>
<stackStatement index="26" address="0x00007FFB86BB498B" symbolname="dvacore::config::ExecuteTopLevelFunction"/>
<stackStatement index="27" address="0x00007FFB7EBFF652" symbolname="dvaui::ui::OS_Window::StaticOSWindowWndProc"/>
<stackStatement index="28" address="0x00007FFC0D917846" symbolname="CallWindowProcW"/>
<stackStatement index="29" address="0x00007FFC0D91730C" symbolname="CallWindowProcW"/>
<stackStatement index="30" address="0x00007FFB7DE69CC4" symbolname="OWLWorkspaceBookmarkGetBuffer"/>
<stackStatement index="31" address="0x00007FFB7DEAADB3" symbolname="DllMain"/>
<stackStatement index="32" address="0x00007FFB7DF1C8F3" symbolname="DllMain"/>
<stackStatement index="33" address="0x00007FFB7DEAA9EE" symbolname="DllMain"/>
<stackStatement index="34" address="0x00007FFB7DEB4760" symbolname="DllMain"/>
<stackStatement index="35" address="0x00007FFC0D917846" symbolname="CallWindowProcW"/>
<stackStatement index="36" address="0x00007FFC0D91730C" symbolname="CallWindowProcW"/>
<stackStatement index="37" address="0x00007FFB1D1E1CA4" symbolname="dvaui::controls::UI_PopupModalDialog::`vbase destructor'"/>
<stackStatement index="38" address="0x00007FFC0D917846" symbolname="CallWindowProcW"/>
<stackStatement index="39" address="0x00007FFC0D91539D" symbolname="IsWindowUnicode"/>
<stackStatement index="40" address="0x00007FFB1D0B47C5" symbolname="dvaui::controls::UI_PopupModalDialog::`vbase destructor'"/>
<stackStatement index="41" address="0x00007FFB1D0B86A4" symbolname="dvaui::controls::UI_PopupModalDialog::`vbase destructor'"/>
<stackStatement index="42" address="0x00007FFB75630672" symbolname="GetPlugIn"/>
<stackStatement index="43" address="0x00007FFB7563238E" symbolname="GetPlugIn"/>
<stackStatement index="44" address="0x00007FF65D7C700E" symbolname="WCrashHandler::operator="/>
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<stackStatement index="46" address="0x00007FFC0E17E8D7" symbolname="BaseThreadInitThunk"/>
<stackStatement index="47" address="0x00007FFC0F02C53C" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x000000000001D301"/>
<register name="RSI" value="0x0000025A272089D0"/>
<register name="RDI" value="0x0000025A1EE9CDA0"/>
<register name="RSP" value="0x000000D3A84FCAA0"/>
<register name="RBP" value="0x000000D3A84FCBA0"/>
<register name="RIP" value="0x00007FFB444D1FA5"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

Bill Silbert

Community Expert

Try resetting your InDesign preferences. This will restore the program to its defaults and, hopefully fix the issues.

To reset preferences on Windows:

You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so:

On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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