InDesign stalls

Question

InDesign stalls (spinning beachball) when I try to open ANY file.

I have seen in our posts to delete Preferences upon start-up by holding the Command key on MAC.

The dialog box that should show does not come up to remove Preferences.

So, I uninstalled the program and upon reinstalling I chose to NOT load previous Preferences.

I am assuming this does the same thing as described above.

The problem still persists.

jmlevy · Accepted Answer

I have seen in our posts to delete Preferences upon start-up by holding the Command key on MACNo, you have to hold the Shift, Ctrl, Alt and Cmd keys and wait until you see an alert asking you to rest preferences.

Willi Adelberger · Answer

Possible problems could be damaged fonts, a server connection which causes problems, not possible to contact the internet, which is needed for the first start, a weak computer, problems with the hard drive, …

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