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mn45283122
mn45283122
Participating Frequently
October 20, 2023
Answered

InDesign starts only after clearing the cache

  • October 20, 2023
  • 1 reply
  • 375 views

Hello, I have serious and urgent problems using InDesign. Unfortunately, it is no longer possible to open InDesign, the program crashes immediately after startup and cannot be used.

 

I have already completely removed and reinstalled InDesign and performed the Basic and Advanced Troubleshootings, which have shown no effect.

 

The only workaround that currently sometimes works is to delete the cache folder in the library and then launch InDesign. It is then possible to start InDesign once. After closing the program, InDesign cannot be started then again permanently.

 

Since all solutions available from Adobe as well as reinstallation and updates are ineffective, I urgently need help from Adobe since I depend on InDesign to meet my deadlines.

    This topic has been closed for replies.
    Correct answer Barb Binder

    Upgrading to Ventura 13.6 should solve this issue. Just be careful when you update because you need to scroll all the way down past the promoted Sonoma update to get to the Ventura update. InDesign is still not supported on Sonoma so you do not want to update to Sonoma yet.

     

    ~Barb

    1 reply

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    October 20, 2023

    Hi MN:

     

    What operating system are you using, and what version of InDesign?

     

    ~Barb

    ~Barb at Rocky Mountain Training
      mn45283122
      mn45283122Author
      Participating Frequently
      October 20, 2023

      Hello,

       

      macOS Ventura 13.2.1. and InDesign 19.0.

        Barb Binder
        Community Expert
        Barb BinderCommunity ExpertCorrect answer
        Community Expert
        October 20, 2023

        Upgrading to Ventura 13.6 should solve this issue. Just be careful when you update because you need to scroll all the way down past the promoted Sonoma update to get to the Ventura update. InDesign is still not supported on Sonoma so you do not want to update to Sonoma yet.

         

        ~Barb

        ~Barb at Rocky Mountain Training
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