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InDesign stating incompatible for HP spectre PC but creative cloud installed correctly

Forum|Forum|4 years ago
August 21, 2021
3 replies
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I need help to find out why InDesign is not compatible to my HP PC? I updated to

Windows 10 pro and downloaded creative cloud and all the apps show available except InDesign and Illustrator. Please help!

How to

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Correct answer Anshul_Saini

Hi there,

Sorry about the trouble. In addition to the question asked by @BobLevine, could you please share a few more details like:

The model number of your HP Spectre PC
Share your System Information

Also, I would request you to visit this help article (https://helpx.adobe.com/in/indesign/system-requirements.html) and check if your system meets the minimum requirements to run InDesign.

Looking forward to your response.

Thanks & Regards,

Anshul Saini

Anshul_Saini

Correct answer

Community Manager

Hi there,

Sorry about the trouble. In addition to the question asked by @BobLevine, could you please share a few more details like:

The model number of your HP Spectre PC
Share your System Information

Also, I would request you to visit this help article (https://helpx.adobe.com/in/indesign/system-requirements.html) and check if your system meets the minimum requirements to run InDesign.

Looking forward to your response.

Thanks & Regards,

Anshul Saini

T

Test Screen Name

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Is it an Intel or ARM PC?

BobLevine

Community Expert

The Spectre line is all Intel. I have one myself but we're going to have to wait for the OP to answer my question. Earlier versions of Windows 10 are unsupported.

BobLevine

Community Expert

What is the full build number of Windows 10?

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