Skip to main content
E
elainea17021398
Participating Frequently
September 8, 2020
Answered

INDESIGN STILL NOT WORKING.

  • September 8, 2020
  • 2 replies
  • 830 views

I have a brand new imac.

I am runing Catalina 10.15.6. 3.6Ghz 8-Core Intel Core i9

32GB.

Indesign does not like it at all. I cannot work on it for anything longer than a minute before it stalls and gives me the beachball.

Please ADOBE - help here? IT works perfectly on my old imac 2015, but NOT THIS ONE. If this continues - I want my money back.

Any advice???

    This topic has been closed for replies.
    Correct answer Derek Cross

    Try resetting your InDesign preferences:

    1) Close InDesign
    2) Double click on Adobe InDesign's icon to launch it
    3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
    4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes.

    (If you don't see the question do it again.)

     

    If that doesn't work, uninstall InDesign, using the drop-down menu in the Creative Cloud app and run Adobe Cleaner before reinstalling InDesign.

    https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    2 replies

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    September 15, 2020

    Yeah, it can be an issue (or as you put it, painful) upgrading an application or an OS or a new Mac. Best not to do so halfway through a project (if there's an option!).

    E
    elainea17021398Author
    Participating Frequently
    September 15, 2020

    Unfortunately I had bought the new imac for my work and didn't expect this problem as I've never had it before. So I had to make the decision to just work on it and continue jobs on there. I've got quite a few clients with ongoing work so there was no other choice other than giving it to my son but that really defeated the whole purpose of buying a new one. And when I checked to see if I could get my money back it was a pretty firm no. 😧

    Derek Cross
    Community Expert
    Derek CrossCommunity ExpertCorrect answer
    Community Expert
    September 8, 2020

    Try resetting your InDesign preferences:

    1) Close InDesign
    2) Double click on Adobe InDesign's icon to launch it
    3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
    4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes.

    (If you don't see the question do it again.)

     

    If that doesn't work, uninstall InDesign, using the drop-down menu in the Creative Cloud app and run Adobe Cleaner before reinstalling InDesign.

    https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

      E
      elainea17021398Author
      Participating Frequently
      September 15, 2020

      Thanks. I ended up having to wipe the entire system again and then NOT migrate the work from old imac onto the new imac. Which is painful as I have jobs that are half finished and I have to open up all the fonts, etc as I go. So,
      something in Indesign does not like something on my other imac. 

      It's not ideal and I had to call Apple Support and another tech guy to work out the problem. 

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices