InDesign stuck at "checking" state

Forum|Forum|1 day ago
August 17, 2026
9 답변들
26 조회

At some point of the work, InDesign randomly stucks at a “checking” state. It doesn’t effect the work, the app works fine, only the cursor is “loading” which is really annoying.
ALSO when I finally lose my patiente, and try to close the app, it won’t close. I have to use task manager, to close it.

Abhishek Rao

Community Manager

Hi @Nelladel,

Thanks for reaching out, and I’m sorry you're experiencing this issue.

Could you please confirm the exact InDesign version you're currently using? If you're not already on the latest InDesign 21.5.1, please update through the Creative Cloud desktop app and test again.

If the issue persists on 21.5.1, go to Preferences > Generative AI, disable the Generative AI options, restart InDesign, and check whether the "Checking" behavior returns.

If you're still seeing the issue, please test InDesign in Windows Safe Mode to help isolate any third-party software or background-process interference:
https://adobe.ly/4x41eOd

Looking forward to your update.

Thanks,
Abhishek

N

Nelladel작성자

Inspiring

I forgot to mention, that the “undo” command also doesn’t work. I don’t know if this has to do anything with the other issue, but they appeared at the same time

leo.r

Community Expert

I forgot to mention, that the “undo” command also doesn’t work.

Is your InDesign updated to its latest version?

N

Nelladel작성자

Inspiring

Yes, I litetally updated it 30 minutes ago

leo.r

Community Expert

Can you please elaborate: where do you see the “checking” state? Are there any processes in the Background Tasks panel?

Also, what are your versions of InDesign and Windows?

It doesn’t effect the work, the app works fine, only the cursor is “loading” which is really annoying.

Can you post a screenshot that shows the cursor state?

N

Nelladel작성자

Inspiring

Windows 11 23H2. The Backgound Tasks panel is empty. The “checking” shows on the photo. Unfortunatelly I can’t screenshot my cursor, but it’s the windows’ blue loading circle.

leo.r

Community Expert

It’s the preflight status.

If preflight affects you this way then it must be a particularly long or complex document, plus maybe in combination with a slower machine.

You can turn continuous preflight off and only turn it on when you do need to preflight your document:

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