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Inspiring
Aug 17, 2026 8:58 AM UTC
Question

InDesign stuck at "checking" state

At some point of the work, InDesign randomly stucks at a “checking” state. It doesn’t effect the work, the app works fine, only the cursor is “loading” which is really annoying. 
ALSO when I finally lose my patiente, and try to close the app, it won’t close. I have to use task manager, to close it. 

    12 replies

    Participant
    Sep 3, 2026 5:50 PM UTC

    I am also having this same issue. I just updated and it did not fix the issue. Turning off preflight also didn’t fix it. This happens any time I add a photo into the document. As the first person noted, I end up having to force quit to get InDesign to close. When I re-open it has usually added the photo and has no issues until I try to add another photo. 

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    leo.r
    Community Expert
    Community Expert
    Sep 4, 2026 11:45 PM UTC

    Did you disable Generative AI options in preferences?

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    nik.m
    Community Manager
    Community Manager
    Aug 25, 2026 3:13 PM UTC

    Hi ​@Nelladel, just wanted to follow up and check whether you’re still experiencing the same behavior or if the steps suggested by Leo helped.

    If the issue persists, please let us know, and we’ll be happy to assist you further.

    Thanks,
    Nikunj

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    Abhishek Rao
    Community Manager
    Community Manager
    Aug 17, 2026 9:51 AM UTC

    Hi @Nelladel,


    Thanks for reaching out, and I’m sorry you're experiencing this issue.

    Could you please confirm the exact InDesign version you're currently using? If you're not already on the latest InDesign 21.5.1, please update through the Creative Cloud desktop app and test again.

    If the issue persists on 21.5.1, go to Preferences > Generative AI, disable the Generative AI options, restart InDesign, and check whether the "Checking" behavior returns.

    If you're still seeing the issue, please test InDesign in Windows Safe Mode to help isolate any third-party software or background-process interference:
    https://adobe.ly/4x41eOd

    Looking forward to your update.


    Thanks,
    Abhishek

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    NelladelAuthor
    Inspiring
    Aug 17, 2026 9:43 AM UTC

    I forgot to mention, that the “undo” command also doesn’t work. I don’t know if this has to do anything with the other issue, but they appeared at the same time

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    leo.r
    Community Expert
    Community Expert
    Aug 17, 2026 9:49 AM UTC

    I forgot to mention, that the “undo” command also doesn’t work.


    Is your InDesign updated to its latest version?

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    NelladelAuthor
    Inspiring
    Aug 17, 2026 9:53 AM UTC

    Yes, I litetally updated it 30 minutes ago

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    leo.r
    Community Expert
    Community Expert
    Aug 17, 2026 9:04 AM UTC

    Can you please elaborate: where do you see the “checking” state? Are there any processes in the Background Tasks panel?

    Also, what are your versions of InDesign and Windows?
     

    It doesn’t effect the work, the app works fine, only the cursor is “loading” which is really annoying. 


    Can you post a screenshot that shows the cursor state?

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    NelladelAuthor
    Inspiring
    Aug 17, 2026 9:37 AM UTC

    Windows 11 23H2. The Backgound Tasks panel is empty. The “checking” shows on the photo. Unfortunatelly I can’t screenshot my cursor, but it’s the windows’ blue loading circle. 

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    leo.r
    Community Expert
    Community Expert
    Aug 17, 2026 9:46 AM UTC



    It’s the preflight status.

    If preflight affects you this way then it must be a particularly long or complex document, plus maybe in combination with a slower machine.

    You can turn continuous preflight off and only turn it on when you do need to preflight your document:
     

     

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