InDesign suddenly crashed while working and now won't open back up at all

Forum|Forum|2 years ago
June 7, 2023
2 replies
164 views

I was working on something very important and im afraid to miss this deadline. As I was about to finish, inDesign suddenly closed and i can't get it to open back up. it just opens the splash screen then it crashes again and says there was an error and asks if i want to reopen but it never does, it just keeps reapting this, crashing, error message, offer to send report, finds nothing, closes, try to open ID again and crashes, repeat. I have the latest version.

Help please!!!!! I've been trying to contact support on the number too

Bug

This topic has been closed for replies.

Rishabh_Tiwari

Legend

Hi @veronica22340173rhq0 ,

Sorry to hear about the trouble. Please try the suggestions Eugene shared, and if you still need assistance, please try the steps shared here. In case it still doesn't work, please collect system logs and share them through DM by clicking on my name.

Thanks

Rishabh

E

Eugene Tyson

Community Expert

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

OR if that fails:

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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