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kimbost
Participant
June 1, 2017
Answered

InDesign tools won't work. Is it a bug?

  • June 1, 2017
  • 1 reply
  • 3267 views

Hello,

Any tool I try to use has no effect on the document. I can't create text boxes, image frames, etc. I'm a design professional and been using InDesign for over ten years but I can't figure out what's going on. Both my InDesign and Mac OS are up to date. Here's a link to a video:

Dropbox - indesign.mov

Any ideas? Thanks for your help!

K

    This topic has been closed for replies.
    Correct answer Derek Cross

    Which version of InDesign and OS?

    In the meantime try trashing your InDesign preferences:

    Close and relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. you must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow)

    You may have to do it a couple of times before you get the hang of it!

    1 reply

    Derek Cross
    Community Expert
    Derek CrossCommunity ExpertCorrect answer
    Community Expert
    June 1, 2017

    Which version of InDesign and OS?

    In the meantime try trashing your InDesign preferences:

    Close and relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. you must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow)

    You may have to do it a couple of times before you get the hang of it!

    kimbost
    kimbostAuthor
    Participant
    June 1, 2017

    Wow, that worked! Thank you! Any ideas what kind of preference may have cause that?

    BTW I'm on Mac OS 10.12.4 and InDesign CC 2017.1

    Derek Cross
    Community Expert
    Community Expert
    June 1, 2017

    Could be anything, I find I have to do it a couple of times a year.