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matthewjm
Inspiring
October 25, 2019
Question

InDesign unable to update linked files

  • October 25, 2019
  • 15 replies
  • 10315 views

14.0.3

I work on files on a shared network (Google Drive). Recently InDesign ceased to be able to update links (Photoshop documents). To update a modified link—a .psd file for instance, I have to quit Photoshop, then quit InDesign and update the link as the document opens. 

The first symptom is that the update icon in the links panel is grayed-out. 

When I attempt to "update all links" in the links panel, this is the error message I get. 

"The file is already open by another user or another application. This file may be stored on a network server and cannot be opened until the other user closes it."

I know for a fact I'm the only one using these files, so the error message is erroneous. Is there a helper app that is conflicting with Google Drive somehow? 

Thank you for any input you may have. 

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      15 replies

      Show previous replies
      V
      Vegan Fanatic
      Known Participant
      September 4, 2020

      I use Microsoft Teams and I have been sucessful at embedding documents galore into a InDesign document. I wonder of there is an issue with gdrive etc.

       

      C
      christians86053631
      Participant
      September 4, 2020

      Exact same issue as well!

        heds28
        heds28
        Participant
        July 23, 2020

        I'm also having this exact issue, and it's incredibly frustrating

          W
          wazzzzo
          Inspiring
          July 23, 2020

          Same issue here - same specs as all above.

            Ashutosh_Mishra
            Ashutosh_Mishra
            Inspiring
            October 25, 2019

            Hi,

             

            We'll be happy to help. Would you like to share some more details like:

            1. Version of OS.

            2. Apart from you, is there any other user who has the same error coming up trying to access files on Google drive?

            2. A screenshot or a small video of the procedure you are following to update links.

            3. Save the file on Local Hard-drive and check if it is working alright.

             

            All this information will help us understand the issue better.

            Looking forward to your response.

             

            Regards,

            Ashutosh

            J
            joew64694414
            Participant
            November 6, 2019

            Hi,

             

            I'm having exactly the same problem.

             

            In answer to your questions:

             

            1. Catalina OS

            2.  The other user on my network is having the same problem as me

            3. See screenshot attached

            4. If I save the file to my local hard drive it bizarrely updates the Google Drive link. I don't have to relink it to the hard drive file. 

             

            Thanks for your help. Look forward to hearing from you.

             

            Best wishes,

             

            Joe

            J
            Joyful_SolaceB82B
            Participant
            January 14, 2020

            I have the same issue when I updated either to the latest indesign (also running catalina). Just me using and accessing Google File Stream. 

            Saving locally isn't a workable solution as I am reliant on backups to the cloud to access wherever. Not had an issue before this Indesign update.

            Thanks

            Verity

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