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E
elmasaco
Participant
September 26, 2018
Question

InDesign unresponsive on start up

  • September 26, 2018
  • 1 reply
  • 134 views

InDesign freezes everytime on launch.  I have tried reinstalling and deleting preferences & cache, neither have solved issue.

This is on Windows 7, no problems with Photoshop or Illustrator.

Any other ideas I can try? It is unusable at this point.

This topic has been closed for replies.

1 reply

Bill Silbert
Community Expert
Bill SilbertCommunity Expert
Community Expert
September 27, 2018

What version of InDesign are you using?

When you uninstalled and reinstalled did you do it in the following manner?:

In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (Illustrator) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems . Then reinstall the program through the Desktop app. Before you reinstall, once again trash all preference files to make sure that your install is completely clean. Then launch Illustrator and see if the problem persists.

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