Participant

Question

Indesign update CC 13.0

Forum|Forum|8 years ago
October 23, 2017
7 replies
12710 views

Hello, I've updated to the latest version of Indesign through CC but it's still not allowing me to open files created in version 13.0. Help!

J

This topic has been closed for replies.

C

chatterson

Participant

I have not been able to update either. I read all the advice in this post. I made sure I had the latest OS on my mac and I definitely meet the system requirements. I restarted, logged out and back in. But on the desktop app, I do not have the option to update to CC 13.0 when I click 'other versions.' I tried looking in the apps folder. Nothing has worked! I need this update in order to use the practice files for a class. Help meeee!

Steve Werner

Community Expert

The problem could be that you're having a problem with the Creative Cloud desktop app.

Go to the Creative Cloud desktop app and choose Preferences > General. What version does it show. The current version on my computer is 4.4.1.299.

If that's the current version, choose Check for App Updates from the menu at the top right.

J

jaymeb86843682

Participant

I'm not given the option for the 2018 version, my all my students seem to be on it. We're all part of the same license and I can't open their files to evaluate. What's going on? help!

Bill Silbert

Community Expert

Make sure that your operating system is El Capitan or above. If it is not then you will have to upgrade your OS before you can upgrade to CC 2018. If your OS is OK then try signing out of Creative Cloud and then try signing back in again.

J

jaymeb86843682

Participant

I'm running Windows 10 Pro.

SanyamTalwar

Participating Frequently

Were you able to update your InDesign from CC2017 to CC2018?

Kellie Goodman

Participant

I've discovered my issue and I think it might apply to OP as well. When I looked in my Applications folder the latest versions of Adobe were in there and I needed to update the apps in my doc, I completely forgot to do this. Hopefully this helps OP as well! Thanks for everyone's help.

Kellie Goodman

Participant

I am having the exact same issue which is why I found this post. My CC subscription is telling me I am up to date with my Adobe programs but my colleague has downloaded the 2018 13.0 update so I know I'm behind on my versions. I've tried the "Check for updates" option in the menu and it's not reporting any updates. Is there some other way to get the most up to date version?

Bill Silbert

Community Expert

You should be appearing in your Creative Cloud Desktop under the Apps category. If it is not there try signing out and then signing in again.

Derek Cross

Community Expert

InDesign CC2018 is version 13.0, so from which version are you trying to open.

Have you tried Saving the earlier version as an IDML document and then open this with version CC2018?

jenniferg56476725Author

Participant

Thanks for the swift responses guys. I'm on the most up to date version of Indesign available on my CC subscription. Which is (2017). However a designer I'm working with has updated her subscription , and when I try to open files from her her I get the below error message. I guess that if she is on 13.0 and that is 2018 this explains things, but how come she has got 2018 and I haven't...?

Obviously I could use idml, but it's a bit messy, I'd rather just be on the same version.

thanks in advance!

J

Derek Cross

Community Expert

Download InDesign CC2018, which is now available as part of your subscription (perhaps keep CC2017 in case you have issues with the latest version, which you can do under Advance Options in the Creative Cloud app).

BobLevine

Community Expert

You’re going to need to explain exactly what’s going on.

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