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DWeld
DWeld
Participant
February 14, 2024
Answered

InDesign V 19.2 stuck on "Starting Up Trackers" and crashing randomly

  • February 14, 2024
  • 3 replies
  • 452 views

Hi,

 

Im looking for some assistance, Ive installed the latest version of Indesign in CC. On launching the app it seems to be freezing on start up with the sequence stuck on "Starting Up Trackers".

 

Does anyone know how to fix this or is it a bug, Im operating on windows.

 

Thank you

<Title renamed by moderator>

 

 

    This topic has been closed for replies.
    Correct answer DWeld

    Hi Barb,

     

    I have isolated the issue to a server connection being slow, this was causing the program to not response in a timely fashion.

     

    Normal service has resumed.

    3 replies

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    February 14, 2024

    Darn. OK so can you go ahead and answer my first question? Is this a brand new installation of InDesign on this computer or an upgrade? And did you migrate preferences?

     

    ~Barb

    ~Barb at Rocky Mountain Training
      DWeld
      DWeldAuthorCorrect answer
      Participant
      February 19, 2024

      Hi Barb,

       

      I have isolated the issue to a server connection being slow, this was causing the program to not response in a timely fashion.

       

      Normal service has resumed.

      Barb Binder
      Community Expert
      Barb BinderCommunity Expert
      Community Expert
      February 14, 2024

      I joyfully believe that! That list looked intimidating, so I'm glad restarting took care of it. 😅

       

      ~Barb 

      ~Barb at Rocky Mountain Training
      DWeld
      DWeldAuthor
      Participant
      February 14, 2024

      Although now the program is now just crashing randomly.... so annoying, I have resorted to photoshop to continue my work!

      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      February 19, 2024

      Hi @DWeld,

       

      We would like to follow up on the random crashing of InDesign. In addition to what our expert has asked, is the crash happening while working on a document? Have you noticed any specific action triggering a crash?

       

      We will try our best to help you.

       

      Thanks,

      Harshika

      Barb Binder
      Community Expert
      Barb BinderCommunity Expert
      Community Expert
      February 14, 2024

      Did you migrate preferences from the previous version or is this a new installation?

       

      EDIT: I found a post from a few years ago with the same error message. The recommendation was to follow the steps on this page:

      https://helpx.adobe.com/indesign/kb/crash-on-launch.html

       

      ~Barb 

      ~Barb at Rocky Mountain Training
      DWeld
      DWeldAuthor
      Participant
      February 14, 2024

      Hi Barb,

       

      Would you believe, I just logged out of CC and logged back in and it worked again. Crazy....

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