Participant

Question

InDesign version 18.4 won't launch on 2023 MacBook Pro

Forum|Forum|2 years ago
July 21, 2023
7 replies
17224 views

I have had trouble with my Indesign not opening when I click on it from my doc on my Mac. I thought it might have been my laptop so I restarted my laptop which didn't solve anything. I then tried to open the file I wanted directly without any luck. So I uninstalled InDesign and reinstalled it last night and it seemed to have fixed the issue (the programme opened and worked fine). However, this morning when I tried to open Indesign, the same thing is happening and it won't open again. I'm not sure where to go from here as uninstalling and reinstalling the program when I need to use it isn't practical.

what is happening: I click on Indesign to open it and the 'loading' screen pops up for about 1-2 seconds and then disappears. The program isn't running in the background either as there is no option to close it or end the task in the task manager.

Any help would be much appreciated as I have assignments due this Monday and I need Indesign to finish my work!

Bug

This topic has been closed for replies.

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duartem4514368

Participant

Disabling thrid party fonts worked in my case..

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Onderwijs In

Participant

Had the same issue where I could only open the app once after installing it. Deleting preferences didn't do anything...
I downgraded from 18.5 > 18.0 and the crashing doesn't seem to happen anymore.

Rishabh_Tiwari

Legend

Hi @Onderwijs In,

Sorry to hear about the trouble. If you have macOS Ventura, we received reports from other users wherein InDesign crashed at launch on macOS Ventura 13.2. The issue was resolved after updating the macOS to the latest build of Ventura. You can check for more details here. You can try that and let us know if you need further assistance.

Thanks

Rishabh

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annam52069914

Participant

Hi, I have the same problem with mac 14.0 and version 19 of Indesign, nothing works, not restarting, not deleting the preferences .. It has been a aproblem with the earlier version as well.

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German2415745383p3

Participant

Came across the same issue. we really need ADOBE to step up their software to this new chips... switching to older version of InD seems the easiest fix

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Mark272789243zmc

Participant

Same problem. I am seriously so over Adobe and their glitchy sh*t.

Rishabh_Tiwari

Legend

Hi @Mark272789243zmc,

I'm sorry to hear about the issues you're experiencing with Adobe InDesign on your 2023 MacBook Pro. Software compatibility problems can be frustrating. We have received similar reports from users using InDesign 18.5 on the macOS Ventura however on updating the Operating System to 13.5 the issue was resolved as confirmed by multiple users here. So would you mind updating to the latest version of InDesign & OS and let us know if this helps or if you need further assistance.

Thanks

Rishabh

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Sam-Mustafa1

Participant

I'm having this exact same problem on my MacBook Pro. It worked without problems for years, and suddenly this has started, and it's not related to any OS upgrades.

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Eugene Tyson

Community Expert

Upgrading the OS to the latest version seems to be working for people that have upgraded to the latest release of InDesign 18.5.

Alternatively:
Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Rollback to a previous InDeisgn version

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Creative%20Cloud%20desktop,down%20list%2C%20select%20Other%20Versions.

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joyo4486240

Participating Frequently

So I have done all of this and it still doesn't open. I have to uninstall and reinstall everyday to get it to work - and now I don't have any of my preferences.

When I downgrade to an earlier version my files from the newest version won't open.
Has Adobe addressed this? I see InDesign is in beta - is this what's causing problems for the normal one? Their programs always get glitchy before MAX and a new release. It's getting annoying.

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Anna31847146lf6z

Participant

Did you find a solution? trashed the preferences, opens once but not second time after quitting...

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NicolajkAuthor

Participant

I had to use a later version of the program and it works now. I have a class mate who was having the same issue last year and she had to go to a later version. I also had a class mate have issues with premiere pro and they had to go to an older version too. Give it a go and see if that helps. You can do this by going into your adobe cloud, sceoll to the program and the 3 dots will open up another menu where it says about later versions - just click on one version before the current one and it will do its thing. Hopefully this works for you!