InDesign will not create a New Document

Forum|Forum|11 months ago
April 7, 2025
4 replies
1300 views

Hey InDesign World,

Cannot create a NEW DOCUMENT. Either through key command or the main FILE drop down. From Main FILE, I'm greeted with this:

Command N is no longer offered as an option.

I can still open old projects, but apparently can't start new ones. Any ideas?

Working with version 20.2

Thank you,

jen

Bug

Correct answer Dave Creamer of IDEAS

Try rebuilding your preferences.

Turn off your GPU preferences and restart.

If that doesn't work, clear out your caches too.

If THAT doesn't work, uninstall and reinstall.

And if THAT doesn't work, use the Adobe CC Cleaner app, delete and InDesign cache folders, and reinstall.

jimatems

Participant

You appear to be using Mac but I ran into the same issue with Windows. The fix iin my case was Preferences>General>Use Legacy New Document Open (second line from top). Check the box if empty.

Dave Creamer of IDEAS

Community Expert

You can also select Reset Preferences in the same window.

David Creamer: Community Expert (ACI and ACE 1995-2023)

jimatems

Participant

The reset didn't work for me in Windows. Perhaps Mac is different.

Abhishek Rao

Community Manager

Hi @jen.cart,

I hope that the suggestions from the experts helped you get things working again. Please confirm if you were you able to reset your preferences and try again? Reference: https://adobe.ly/42vReQN. Make sure back up your preference before resetting.
Also, could you please confirm which macOS version you're currently using?

Let me know how it goes.

^
Abhishek

J

jen.cartAuthor

Participant

Hey Abhishek,

Resetting seems to've done it. I'm on a MacBook Pro, running Sequoia 15.3.2 (24D81).

Thanks again,

jen

Barb Binder

Community Expert

Hi @jen.cart:

I'm with Dave—this is likely an issue of corrupt preferences. The easiest first step is found in InDesign > Preferences > General > Reset Preferences on Quit, the quit, restart and try again.