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defaultpn7s0lr8z2j5
Participant
August 14, 2023
Question

Indesign will not open

  • August 14, 2023
  • 6 replies
  • 1027 views

I just updated to the latest version of Indesign and now I cannot get it to open at all.

I've even uninstalled and intalled older versions. I can't get any of them to work. 

Please help! I use this program everyday for work. 

    This topic has been closed for replies.

    6 replies

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    September 1, 2023

    Hi @defaultpn7s0lr8z2j5 ,

     

    Sorry to hear about the trouble. We have received a few similar reports on the Mac Operating System, so if you have macOS, please check for any pending OS updates. Please try updating and let us know if this resolves the issue or if you need further assistance.

     

    Thanks

    Rishabh

    C
    ColinHigton
    Participant
    September 7, 2023

    Same problem here - every time I restart I have to delete the preferences - needs sorting!

    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    September 7, 2023

    Hi @ColinHigton ,

    maybe it will work after you updated your macOS to 13.5.1 ?

    That really helped a lot of users here in the forum.

    Don't know "why", but it helped.

     

    Regards,
    Uwe Laubender
    ( Adobe Community Expert )

    Mike Witherell
    Community Expert
    Mike WitherellCommunity Expert
    Community Expert
    September 1, 2023

    Maybe make sure macOS is the latest patch? That has come up a lot lately.

    Mike Witherell
      T
      T Salvador
      Participating Frequently
      September 7, 2023

      The macOS update did indeed work! Thanks all for the advice

        T
        T Salvador
        Participating Frequently
        August 15, 2023

        Not working for me either. I've already uninstalled and reinstalled and it fixed it briefly, but now it's similarly broken. As soon as the loading screen comes up it immediately shuts down.

        Robert at ID-Tasker
        Robert at ID-Tasker
        Legend
        August 15, 2023

        Then use CC Cleaner, manually install 18.4 and turn off auto updates. 

         

          T
          T Salvador
          Participating Frequently
          September 1, 2023

          Question -- how do I install 18.4? CC used to give me the option to view/install older versions of the programs but now that option is simply not there anymore. I made it through the CC cleaner and uninstall but ended up having to just install 18.5 again to finish my project (and am now right back where I started, with it needing yet another uninstall/reinstall).

          Robert at ID-Tasker
          Robert at ID-Tasker
          Legend
          August 15, 2023

          Sometimes, after or because of the update, preferences can get corrupted - try to reset them first:

           

          https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/m-p/11990234?search-action-id=434612753511&search-result-uid=11990234

           

          Randy Hagan
          Community Expert
          Randy HaganCommunity Expert
          Community Expert
          August 15, 2023

          You may have to apply the ruder cure. Simply uninstalling/reinstalling InDesign may not get rid of all the debris that could be left when you uninstall the application. You should use the Adobe CC Cleaner tool to digitally mop up all the mess associated with uninstalling Adobe apps, then re-install your older version of InDesign.

           

          You can get that tool and ind out more about it here.

           

          Hope this helps,

           

          Randy

          J
          johnc99910899
          Participating Frequently
          August 14, 2023

          Same thing here. They keep rushing out these updates so they can charge us more. I'm so sick of feeling like I'm constantly working in a Beta version of creative cloud. Patch this issues immediately. Thanks.

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