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lyla_0530
Participant
July 31, 2026
Question

InDesign will not work on my Macbook but works ok on my imac. Illustrator and Photoshop work fine. InDesign won't load. I've deleted the preferences.

  • July 31, 2026
  • 12 replies
  • 72 views

InDesign will not work on my Macbook but works ok on my imac. Illustrator and Photoshop work fine. InDesign won't load. I've deleted the preferences.

    12 replies

    crikeyrao
    Participating Frequently
    August 1, 2026

    I've seen apps get stuck like this before without showing any error message. Since Illustrator and Photoshop are working, it doesn't sound like a system-wide Adobe issue. If signing out of Creative Cloud and reinstalling doesn't help, I'd also try creating a new macOS user account and launching InDesign from there. That can quickly tell you whether it's something specific to your user profile.

    BobLevine
    Community Expert
    Community Expert
    July 31, 2026

    What does happen when you try to launch it? Any alerts?

    lyla_0530
    lyla_0530Author
    Participant
    July 31, 2026

    No alerts apart from app not responding.

     

     

    lyla_0530
    lyla_0530Author
    Participant
    July 31, 2026

    Just keeps bobbing up and down and then stops but doesn’t launch. It says App not responding.

    babarbrohio
    Participating Frequently
    July 31, 2026

    That sounds frustrating, especially since Illustrator and Photoshop are working normally. If resetting the preferences didn't help, it might be worth checking whether the issue is specific to your InDesign installation or something related to macOS permissions or compatibility. Does InDesign fail to launch completely, or does it get stuck on the loading screen? That detail could help narrow down the cause.

    leo.r
    Community Expert
    Community Expert
    July 31, 2026

    What’s the model/year of your MacBook, how much RAM do you have, and what’s the operating system version?

    leo.r
    Community Expert
    Community Expert
    July 31, 2026

    ...and what version of InDesign are you running?

    lyla_0530
    lyla_0530Author
    Participant
    July 31, 2026

    Hi, All brand new. Just bought a new laptop Macbook Air, Apple M5, OS 26.5.2  and a new imac. All apps work fine on my new imac but Indesign doesn’t work on my laptop. Can’t get it to load. I’ve installed all the apps, uninstalled them and reloaded. Cleared preferences. Not sure what else to do?