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miekee9008040
miekee9008040
Participant
February 7, 2017
Answered

indesign won't open in Mac OS Sierra

  • February 7, 2017
  • 4 replies
  • 7641 views

Hi

Yesterday I updated my mac to OS Sierra (big mistake).

Today I can't open any of my creative cloud programs.

When I click on them to start it, it starts jumping (as usual) and then it just stops and does nothing else. When I click on it longer, I get a message that the program won't respond.

Can somebody please help me !

This topic has been closed for replies.
Correct answer richarde64912406

I have now fixed my problem.

I went to system preferences; energy saver and unticked the 'automatic graphics switching'

Hey presto, everything works - CC, PS 2015, PS 2017, InD 2015, InD 2017

So I assume that, being an older MacBook Pro, the system was unable to cope with switching between the increased needs of the programs when they called for more processing power. Strange how it managed to sometimes though.

If you've tried everything else, like I had - try this! I don't know if it'll solve your issue, but worth a try.

4 replies

EmaLou328
EmaLou328
Participant
July 26, 2017

I also installed Sierra a couple of days ago and now my InDesign won't open but when I just tried going to system preferences; energy saver and untick the 'automatic graphics switching', I didn't SEE an "automatic graphics switching" option. I'm on a Mac Mini mid 2011 and was running El Capitan until I installed Sierra. When I try to open InDesign, I get this message: "To open Adobe InDesign CS5.5 you need to install the legacy Java SE 6 runtime. Click 'more info' to visit the legacy Java SE 6 download website." I'm about the MOST untechnical human on Earth and don't understand this. I clicked "more info" but have no idea what the info there means.

I need to get InDesign running!

EmaLou328
EmaLou328
Participant
July 26, 2017

Never mind. A friend told me which Java to download and when I did, everything was fine.

L
laurieg59097948
Participant
April 17, 2018

I have the same problem. Which Java did you download?

richarde64912406
richarde64912406Correct answer
Inspiring
February 8, 2017

I have now fixed my problem.

I went to system preferences; energy saver and unticked the 'automatic graphics switching'

Hey presto, everything works - CC, PS 2015, PS 2017, InD 2015, InD 2017

So I assume that, being an older MacBook Pro, the system was unable to cope with switching between the increased needs of the programs when they called for more processing power. Strange how it managed to sometimes though.

If you've tried everything else, like I had - try this! I don't know if it'll solve your issue, but worth a try.

    richarde64912406
    richarde64912406
    Inspiring
    February 7, 2017

    see my post; exactly the same problem and after hours and hours talking to adobe support (online and telephone,) I can still not get to to work, even after formatting my hard drive to ensure nothing else can be interfering. If you find anything that works, let me know - but deleting caches/oobe/uninstalling etc etc has done nothing for me!

    Creative Cloud not running -AGAIN

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    February 7, 2017

    Which version of InDesign?

    richarde64912406
    richarde64912406
    Inspiring
    February 7, 2017

    I've tried CS6, 2014, 2015, 2017 - similar with Photoshop. All fail to run, as does CC. I've downloaded via CC (when it worked,) and the direct link download which adobe support showed me.

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    February 7, 2017

    Which version of InDesign?

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