Skip to main content
A
Andrew29945672cx2g
Participant
May 18, 2023
Answered

Indesign Won't Reinstall Says it is Open when it isn't

  • May 18, 2023
  • 4 replies
  • 855 views

I am using Windows 10 and have tried to reinstall Indesign as it wouldn't launch. It won't install as it says it is still open but having gone through Task Manager everything (to my knowledge) is closed. Have tried rebooting and no joy. Have tried the Creative Cloud App repair tool and am now a bit lost. Help!!

This topic has been closed for replies.
Correct answer Peter Spier

Re-run the cleaner tool and unistal the desktop app as well, then reboot. Reinstall the desktop app (and sign in), let it update, and hopefully it will allow you to install your other apps.

4 replies

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
May 18, 2023

https://www.hellotech.com/guide/for/how-to-force-quit-on-windows-10-pc

 

 

A
Andrew29945672cx2gAuthor
Participant
May 18, 2023

Thank you. Yes have tried through the desktop version - which still says there is a conflict in installing as it says Indesign 2023 is still open. Indesign is not installed so cannot be open. Nightmare.

Peter Spier
Community Expert
Peter SpierCommunity ExpertCorrect answer
Community Expert
May 18, 2023

Re-run the cleaner tool and unistal the desktop app as well, then reboot. Reinstall the desktop app (and sign in), let it update, and hopefully it will allow you to install your other apps.

A
Andrew29945672cx2gAuthor
Participant
May 18, 2023

That is great thank you, after several goes this has now worked. Thank you all.

A
Andrew29945672cx2gAuthor
Participant
May 18, 2023

Thank you very much, have tried this and Creative Cloud still says I need to close Indesign 2023 before it will let me reinstall it, which is odd as Indesign 2023 is not installed.

Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
May 18, 2023

Are you trying to do this through the Creative Cloud Desktop app? You can't, as far as I know, install the individual apps separately and you must use the desktop app to load them.

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
May 18, 2023

Try Creative Cloud Cleaner tool for uninstallation.

https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Manan

-Manan
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices