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MikeEC
Participant
May 27, 2024
Answered

InDesignServer (17.2) service restarts every 1-2 minutes and eventually stops responding

  • May 27, 2024
  • 2 replies
  • 363 views

I have a server where the InDesignServer service restarts every 1-2 minutes and eventually stops responding. There are no errors in the Event Viewer under Application logs.

 

It creates two sets of information logs under Application logs every time it restarts:

The first one:

[server] Initializing [4012] [8100]
[server] Loading the application [4012] [8100]
[server] Restoring Object Model [4012] [8100]
[server] Scanning for plug-ins [4012] [8100]
[server] Initializing plug-ins [4012] [8100]
[server] Starting up Service Registry [4012] [8100]
[server] Executing startup services [4012] [8100]
[server] Using configuration configuration_8100 [4012] [8100]
[server] Initializing Application [4012] [8100]
[server] Completing Initialization [4012] [8100]
[server] Image previews are off [4012] [8100]
[server] Server Running [4012] [8100]
[javascript] Executing File: C:\Program Files\Adobe\Adobe InDesign Server 2022\Scripts\startup scripts\ConnectInstancesToESTK.js [4012] [8100]
[javascript] Executing File: C:\Program Files\Adobe\Adobe InDesign Server 2022\Scripts\converturltohyperlink\startup scripts\ConvertURLToHyperlinkMenuItemLoader.jsx [4012] [8100]
[javascript] Executing File: C:\Program Files\Adobe\Adobe InDesign Server 2022\Scripts\converturltohyperlink\ConvertURLToHyperlinkMenuItem.jsxbin [4012] [8100]

Then:

 

[soap] Servicing SOAP requests on port 8100 [4012] [8100]

 

It repeats these two logs every 1-2 minutes. It does respond to requests when it is running, but drops requests while restarting and eventually stops responding altogether.

 

When run it from the command line it runs stable without any errors:

 

How can I find out what is causing it to restart and eventually stop responding?

This topic has been closed for replies.
Correct answer MikeEC

The Local Service account under which the service was running was not able to access the Adobe license servers. It would would restart every 90 seconds and then completely stop responding after 10 restarts.

 

When the account under which the service runs was changed to an administrative account, it would run stable just like when it was run from the command prompt. A firewall rule was put in place to allow the Local Service account to access the Adobe license servers.

2 replies

M
MikeECAuthorCorrect answer
Participant
June 17, 2024

The Local Service account under which the service was running was not able to access the Adobe license servers. It would would restart every 90 seconds and then completely stop responding after 10 restarts.

 

When the account under which the service runs was changed to an administrative account, it would run stable just like when it was run from the command prompt. A firewall rule was put in place to allow the Local Service account to access the Adobe license servers.

    E
    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    June 1, 2024

    @Vivek12  would you be able to assist please?

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