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M
Moiz5FB2
Known Participant
March 9, 2025
Question

InDwsign is crashing when I try to open a file

  • March 9, 2025
  • 2 replies
  • 330 views

Hello.

 

I'm working on a file which got curropted and now InDesign crashes when I try to open the file.

Need help in recovering the curropted file.

 

Thanks anf regards.

2 replies

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
March 11, 2025

Hi @Moiz5FB2,

 

I hope Robert’s suggestion helped recover your file. Were you able to resolve the issue, or is InDesign still crashing when opening the IDML? If the problem persists, could you share which version of InDesign you're currently using and the details of your operating system?

Also, have you submitted a crash report via the Adobe Crash Reporter dialog box and included your email? If not, please do so and share the email with me via DM on the community so I can have the product team investigate the logs. Reference: https://helpx.adobe.com/indesign/kb/submit-crash-reports.html

Additionally, try going through this article and see if any of the steps help: https://adobe.ly/4ijRDv0. Let me know how it goes!

 

^

Abhishek

M
Moiz5FB2Author
Known Participant
April 14, 2025

I'm using InDesign on MB M3 pro, latest OS. InDesign 2025 (v 20.2).

I have submitted several crash reports, both to Apple and Adobe via the dialog that appears after a crash.

 

I investigated the cause and it turned out that the crash was caused when I typed some particular combinations of letters in Arabic, like: "محى، احجى" using a custom font that I had developed by myself.
The file opened in an earlier version on InDesign 2024 (v 19.5.3) using same text and same font.
It also worked on Windows 11, InDesign 2025 (v 20.2), same text and font.

Please let me know if there a solution to this situation.

Thanks and regards.

Robert at ID-Tasker
Robert at ID-Tasker
Legend
March 9, 2025

http://kasyan.ho.ua/indesign/all/blind_open_and_idml-export.html

 

If this won't work - then you'll have to Google for a commercial recovery service. 

 

And start doing daily backups... 

 

 

 

Just in case - do you use some cloud service or Time Machine on a Mac? 

 

M
Moiz5FB2Author
Known Participant
March 9, 2025

Thanks you very much for the script.

I managed to make an IDML from the damaged file.

Now the IDML is opening and then InDesign crashes again.

 

As for your uestion regarding cloud service, I am working on a folder in OneDrive, and I tried to recover from an earlier version, and it didn't work.

Robert at ID-Tasker
Robert at ID-Tasker
Legend
March 9, 2025

Can you share your file? 

 

If you prefer to do it privately - please click my nickname and then send me a link. 

 

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