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Petra24685449z2v5
Participant
June 1, 2022
Answered

Install InDesign and Creative cloud

  • June 1, 2022
  • 1 reply
  • 256 views

I have tried to install InDesign and Creative Cloud to my Mac without any sucess. Creative Cloud stops at 22% and InDesign just dont continue to the installpage. I have tryed to uninstall it and followed the steps on the support. 

 

Any tips?

This topic has been closed for replies.
Correct answer Eugene Tyson

There are things to try

 

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

---

If it's still not working

Try creating a new user account on your machine.

If it works then there's something in user account preventing the install.

1 reply

E
Community Expert
Eugene TysonCommunity ExpertCorrect answer
Community Expert
June 1, 2022

There are things to try

 

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

---

If it's still not working

Try creating a new user account on your machine.

If it works then there's something in user account preventing the install.

    P
    Petra24685449z2v5Author
    Participant
    June 2, 2022

    Thank you for your help. I found old InDesign files when I was going trough your steps. When I put theese in the trash it worked to install Creative Cloud. Have a nice day.

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