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irenec86325004
Participant
March 13, 2019
Question

Installation failed for InDesign CC

  • March 13, 2019
  • 2 replies
  • 921 views

Hi,

When I try to install InDesign CC from the Creative Cloud I get this error:

Exit Code: 190

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Sanity check for installation failed. Current OS version 10.0.14393 doesn't satisfy OS requirements.

FATAL: Error occurred in install product workflow with error code 190 error message

-------------------------------------------------------------------------------------

I can update other apps I have like Illustrator or photoshop but I can't install InDesign.

What can I do?

Thanks in advance,

Irene

This topic has been closed for replies.

2 replies

BobLevine
Community Expert
Community Expert
March 13, 2019

Pretty straightforward.

As Doug points out that is a Windows 10 error and you are running a very old, unsupported version (1607).

Time to update. Latest version is 1809 and 1903 will be out very soon.

Bill Silbert
Community Expert
Community Expert
March 13, 2019

Your Summary seems to be saying that you have one of the earliest versions of OS 10. Is that actually the case? To install the latest versions of CC you need at least 10.12 (Sierra).

Doug A Roberts
Community Expert
Community Expert
March 13, 2019

That's a Windows 10 version, Bill.