Installer not opening from downloads

3 replies
425 views
Translate

I have just purchased a monthly subscription and whilst 'InDesign_installer.dmg' has downloaded to my downloads folder it will not open. I am running OS Sonoma on a Macbook Air.

Activation billing and install

This topic is closed to new replies. Start a new post to keep the conversation going.

H

howard_3418Correct answer

Participant

Thank for the response. Problem solved by going to download folder, selecting the ID installer and then selecting "locations" .

leo.r

Community Expert

Try to download the Creative Cloud app first, then install everything from there.

Go to your Creative Cloud account to download it:

Translate

leo.r

Community Expert

...also, make sure your Sonoma is updated to its latest version.

Translate

H

howard_3418AuthorCorrect answer

Participant

Thank for the response. Problem solved by going to download folder, selecting the ID installer and then selecting "locations" .

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.