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LiviuLungu
Participating Frequently
November 10, 2017
Answered

Interactive document buttons don't work in Chrome or Firefox

  • November 10, 2017
  • 3 replies
  • 7663 views

Hello,

I'm trying to publish a document online that contains some navigation buttons. When publishing online, the buttons only work in Microsoft Edge browser, but not in Chrome or Firefox. I've asked some colleagues to check this on their machines as well, and they had the same problem. So I don't think there's any issue with my installation of Chrome or Firefox. And having this working on Edge, I would assume this means that the issue is not related to any inDesign setting. This problem makes the whole "publish online" feature useless.

Is this a bug? Or am I missing something?

Thanks in advance for your help!

Regards,

Liviu

This topic has been closed for replies.
Correct answer amaarora

Hi happie_97,

I have not tried on another network. Will do that later tonight from home and let you know if it works.


Hi,

Yeah i thought so.

As seen in the screesnhots..Your browser is interpreting your device as a Tablet. I do not know of any workaround as of yet to resolve the issue or whether if its a fault on InDesign side or browser side

-Aman

3 replies

marinad86945462
marinad86945462
Participant
August 16, 2018

Hello there!

Our company recently published a guide online using Adobe Publish online and we are having this same issue! The clickable elements (buttons, interactive elements) are not clickable on touchscreen PC devices in Chrome or Firefox, but the touchscreen works (sloppy, but works).

This issue is not present when the PC users are in safari or internet explorer. All content was created and published on a Mac, and no macs have had an issue with buttons. The content is private, but I can send the guide to anyone from Adobe on a person-person basis.

Has anyone found a good work around this by now besides putting a disclaimer when sending it out to have the client disable their touchscreen in their web browser? That seems to be the only way I can get the buttons to work properly.

Any suggestions would be appreciated!

L
LiviuLunguAuthor
Participating Frequently
November 14, 2017

Hi,

I've tried different networks, the problem didn't go away.

I think you are right Amaarora. My PC monitor has a touchscreen and this seems to make Chrome display it as a document optimized for mobile devices. I can actually use the buttons if I touch them on my monitor.

But as many laptops and computers have touch screens nowadays, it would be good to have control over this somewhere in inDesign as an option.

But anyways, I ended up using hyperlinks that point to page numbers and that seems to work. It would have been nice to be able to use the buttons featurein inDesign (as you get more options and control) but what can you do...

Thanks a lot for all of your help!

Liviu

    amaarora
    Community Manager
    amaaroraCommunity Manager
    Community Manager
    November 10, 2017

    Hi,

    Can you share the link to your document? Where do the buttons navigate? to next page?

    If not, can you add a screenshot of this bar as seen from Chrome and Edge?

    -Aman

    L
    LiviuLunguAuthor
    Participating Frequently
    November 13, 2017

    Hi Amaarora,

    I've just created a new simple example to illustrate the problem. This is the link:

    https://indd.adobe.com/view/c6992f74-5e9d-402f-ae9b-aa68da2edb90

    It works fine in Microsoft Edge, but not on Chrome or Firefox. These last 2 browsers don't even show the hover state of the button.

    Frans v.d. Geest
    Community Expert
    Frans v.d. GeestCommunity Expert
    Community Expert
    November 13, 2017

    That is the problem with ‘interactive PDF’, what works or not varies from redaer to reader and from browser to browser. On an iPad for example the same browsers will even vary in support of these things.

    That is why there is the ‘It is Oke to say NO to interactive PDF’ link mentioned many times in the forums.

    It is simply something you have to learn to live with.

    A better alternative is FXL ePub combined with Publsh Online (however note that this does not support forms).

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