Inspiring

Question

Interactive Pdfs Display issues in Acrobat DC

Forum|Forum|10 years ago
April 10, 2015
15 replies
15635 views

Hi Have Upgraded to Adobe Acrobat DC and very sad to find that many of the styling features I use in Indesign to to make interactive pdfs no longer work correctly

I have tested existing interactive pdfs that function perfectly in Acrobat XI and Adobe acrobat Reader but open the same files in Acrobat DC and Acrobat DC Reader and most of the documents i have designed and produces over last few years have been renderer useless

The Problem is a with form buttons and show and hide areas basically any transparency glow or drop shadow effect fail to display producing a pixelated mess
A design feature i have utilised a lot is a semi transparent panel which contains text and graphics which displays on rollover of a button. because of the transparency in the panel the whole panel fails to display in any meaningful way Similarly with any effects which as glows drop shadow destroy the display of the whole button.

Reverting back to a previous version Acrobat will not solve the problem as people upgrade the documents become redundant I assume i will have to design any new projects to this new reality what i will say to clients with newly delivered iBrochures or interactive pdfs i have yet to consider

It is unbelievable that Adobe would unilaterally under mind this part of indesign without at least flagging this up so content creators could design appropriately

I can only hope this is a problem with my setup only or it is one that adobe intend to fix appreciate any thoughts on the matter

This topic has been closed for replies.

K

kittycoinz

Participant

I'm not sure I have solved the problem but I may have a clue. I am on Windows 7 and yesterday had the same issue while editing a pdf in DC that I created in Indesign with transparency and interactive objects. Total mess. The same pdf looked fine in Adobe Reader. Today, while starting up Outlook there was a message to the effect of "some add-ins were disabled because we think they are causing problems - click here to see which ones," so I did - and one was AdobePDFMaker add-in. I left it disabled.

Then I opened up the pdf I was working on yesterday, in Acrobat DC. It looked totally normal. After a minute or so there was a popup window: Acrobat PDFMaker add-in for PDF creation is currently disabled in one or more Office applications. Would you like to re-enable the add-in for all these applications?

I opted for "no," and have not seen the original problem reoccur yet. I would click "yes" to troubleshoot, but in all honesty I just want it to work, and it's working - so I am leaving well enough alone.

D

davicin.com

Participant

Following your instructions, I opened a pdf that has interactive elements with transparenncy and it looked the same but after that I clicked on the menu "Help/find updates" and it told me that I had an update.

Downloaded it and after the installation, everything looks great!!!!!!

Thanks Adobe for the sollution but we don't forget that it arrives too late.

We've had to do a lot of explanations, unfortunately the clients doesn't understand and don't care about this kind of things and they demand a sollution.

We don't forget and we will be paying attention closely.

C

Customer_MM

Participating Frequently

Same issue. Horrible mess.

R

Richard Broom

Known Participant

I sometimes wonder why Adobe are so slow responding to some problems. For example, the data merge problem seems to be a feature of InDesign now (and forever more?).

This latest problem with buttons displaying incorrectly in Acrobat seems to be another design feature we might have to live with for quite some time. As with a previous reader, I have customers complaining about the strange behaviour of my presentations (I create presentations in InDesign and export to pdf).

It all remains deeply frustrating. I wonder if Adobe would like to offer me a refund for the amount of time I am having to spend to remake presentations and publications?

Best Wishes

Richard

alistaird NYC

Participant

Completely agree - I have also been pestering them in a more public way on Twitter - please do the same and hopefully we can publicly rally them to sort this.

They did acknowledge the problem and said engineers are working on it...

Steve Werner

Community Expert

I think the plan is for Acrobat DC to have quarterly updates. We can all guess when that will happen.

R

Richard Broom

Known Participant

Same problem here. Deeply frustrating.

Richard

alistaird NYC

Participant

I updated to DC today. I am extremely troubled by the way DC reacts with Interactive PDF generated using Indesgn. Specifically the way buttons render. I have many projects where I program buttons to show/hide other buttons on the page - many appearing with semi-transparent backgrounds over a background image and what I am seeing now is a very strange, pixelated and color distorted effect.

I rely on Acrobat's functionality for this matter - is there a bug fix impending?

G

Graemezee1Author

Inspiring

alisaird I have reported the problem to many forums and submitted a bug report, just waiting to see if they intend to fix this. Like you I have a back catalog of work that no longer functions in Acrobat DC. I am relying on the fact that business users are very slow at updating their versions of acrobat reader. Without a fix i am going to have to deal with a lot of irate clients and in many cases there is no easy fix to my work much of it will have to be designed. I am really relying on fix and am unsure of what action to take is none is forth coming. it would be really helpful if adobe could let us know one way or another so i can start working on a strategy to deal with this problem other than just sitting here with my fingers crossed hoping.

alistaird NYC

Participant

Thanks for the response - I have also logged a bug report. It's extremely frustrating and yes, hopefully not everyone will be as quick off the mark to update.

I will keep pushing Adobe in what ever way I can!

C

crystalsBBA

Participant

I am having the same problem. DC I get the weird glow but in Reader 11 It works fine.

I

infin80

Participating Frequently

Makes sense now why Adobe removed XI completely...might as well have 1 mess on their hands, not 2. Same issue here making interactive PDF no matter what I try.

J

Jonathan Wendling

Participant

My documents that were displaying incorrectly now look ok in Acrobat DC. Is anyone else experiencing this?

G

Graemezee1Author

Inspiring

No My document still have the same issues There has be no update so why would the problem self resolve

danbihn

Participating Frequently

I have exactly the same problem with drop shadows on interactive elements created in InDesign CC (latest). Files created before the Acrobat DC update view just fine on Acrobat DC, but files created with InDesign after the Acrobat DC release have the drop shadow masking issue. It seems the bug happens during InDesign export.

danbihn

Participating Frequently

Work-around. I converted the buttons (which were thumbnail photos) with drop shadows back to objects then added an invisible button on top of the photographs. You can group the invisible button with the photo -- keeps working. A pain for sure, but works.

(top image has the work-around, bottom has the bug)

LDIACCIONA

Participant

Exactly, this is only with the interactive elements that have a transparency, it doesn't happen with the same object using a blending mode as the multiply mode.

Another issue is the "go to page" option in the button possibilities, it doesn't work anymore...

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