Intermittent Crashes While Exporting Print PDFs from Within INDesign

Question

HARDWARE & SOFTWAREInstalled June 25, 2023InDesign CC23, 18.3onNew Mac Minis, M1, 202016 GBOS: Ventura 13.4.1I can provide Acrobat PDF export presets, packaged samples of completed pages and crash reports NOTES* Not replicable on demand* Frequency is average of 2-3 reports per day* To this point, a restart or two or three resolves the issue (but immensely slows production)* We are using page templates created from scratch within InDesign CC23* Not receiving font errors* Network based; building on local machine, saving to NewsEngin GPS cloud-based app* Remote users (all on 300mb+ VPN connections, eight cat, two WiFi)* Office users (10gb connections, all cat)* Problem cuts across all users, local and remote* Crashes reported between 2 pm and 11:30 pm Thanks for your time and input.

Robert at ID-Tasker · Answer

To properly diagnose the problem - you would have to start from scratch.

Only one machine - 100% local.

Then slowly expand - first introduce local server then connect from outside - but one user at a time.

What kind of local server? What HDDs? What is between server and outside?

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