Question

Issue Accessing Files on Desktop and Creative Cloud

Forum|Forum|6 months ago
November 23, 2025
2 replies
485 views

When I try to open my Indesign file on my desktop I get a error message and am unable to access the file. When I try to open the file from creative cloud it simply will not open. What should I do?

Error:

Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents.

Peter Spier

Community Expert

And is this happening with ALL files, or just one? If it's only one it could be a damaged file...

A

Alisia laneAuthor

It appears to be just one file. But it's a file I had saved on both my desktop and on creative cloud.

Peter Spier

Community Expert

It appears to be just one file. But it's a file I had saved on both my desktop and on creative cloud.

By @Alisia lane

I don't save files to the cloud, so I'm no expert on that, but it sounds like it could be file corruption due to some sort of network lag while closing down. I doubt that that version of the file is recoverable.