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heyteamenu
heyteamenu
Participant
February 8, 2026
Question

Issue with Adobe Product – Need Help from Community

  • February 8, 2026
  • 2 replies
  • 20 views

Hello Adobe Community,

I’m facing an issue while working with an Adobe product and would appreciate your help.

I’m experiencing unexpected behavior during normal usage, and it’s affecting my workflow. I’ve already tried basic troubleshooting steps such as restarting the application, checking for updates, and reinstalling, but the issue still persists.

Details:

  • Adobe Product: photoshop

  • Version: 21

  • Operating System: macOS

  • Issue Description: after 1 hour screen turn into black

If anyone has faced a similar issue or knows a possible fix, your guidance would be really helpful.

Thanks in advance for your support. check more http://heyteamenu.com/

    2 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    February 8, 2026

    ​@heyteamenu 

     

    You posted to the InDesign forum. Please ask in the Photoshop forum:

    https://community.adobe.com/p/new-question?community=Photoshop%20ecosystem

     

    The forum software rejects duplicate posts, so reword your question a bit.

     

    EDIT: I posted a few seconds after Dave Creamer.

     

    Jane

     

    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    February 8, 2026

    I’m assuming this does not happen in any other program you have been using for over an hour.

     

    Try disabling the GPU Performance preference.

    Go to your GPU’s manufacturer website and see if there is a driver update. 

    David Creamer: Community Expert (ACI and ACE 1995-2023)
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