Issue with Indesign Server 2024 while accessing font property

Hi Team,

We are trying to fetch metadata of indd file from indesign server 2024 but we are  unable to extract font properties of text frames of some fonts version . ex : Helvetica Neue Lt COM. This font is having two versions

being used in indd file one is regular and another is bold. For regular version we are able to get all the properties successfully but for bold some trivial properties we are not getting like : postscriptname, specifically on windows virtual machine. The same issue is occuring for multiple fonts on VM only.

For the same file we tried locally (by using indesign application) in both windows and mac and it is working fine. 

Everybody Please help us !! It's critical for us.

Thanks!!