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RockyRakoon
RockyRakoon
Known Participant
July 12, 2022
Answered

Issues coming out of sleep -- Mac with M1 processor

  • July 12, 2022
  • 2 replies
  • 3594 views

I work multiple Adobe programs on two computers, a Mac Studio with M1 Ultra processor and a 14-inch MacBook Pro with M1 Max CPU.  When working on either machine, with some combination of InDesign, Illustrator, and Photoshop open, when the computer comes up out of sleep, the Adobe apps are in full screen width mode but the top of the app windows are only about midway up the screen, plus all of my palettes have been moved from the upper right corner to the upper left corner of the app window.

 

Is there some switch I can throw to prevent this from happening?  I do not recall seeing this on my prior Macs powered by Intel chips.

    Correct answer Kevin Stohlmeyer

    Yes.  I have two setups and I'm seeing this at both.  One is a MacBook Pro connected to an LG monitor, the other is a Mac Studio connected to a Mac Studio Display.  Hadn't thought if it could be the external monitor thing...this did not happen when I was on the iMac that the Studio has now replaced...


    Disconnect the monitors on the MBP and try putting it to sleep/lock.

    We've seen this issue with mulitple external monitors on our M1 MBP.

    Mac does not recognize the external monitor when it wakes causing the apps to resize, swap to the default screen size/orientation.

    This would explain why you are seeing consistent results each time in the same XY position.

    2 replies

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    July 12, 2022

    Hi @RockyRakoon ,

     

    We're so sorry to hear about the trouble. We'll need to test this on our end, so could you please share a few more details like:

     

    1. The version of InDesign.
    2. Does this happen every time after resuming from sleep mode?
    3. If possible, please record a video capturing the issue and share it with us.
    4. After reproducing the issue, please collect and share System Logs with us.

     

    We're here to help, just need more information.

     

    Regards

    Rishabh

    RockyRakoon
    RockyRakoonAuthor
    Known Participant
    July 15, 2022

    I'm using the latest version of all Adoce programs (Apple silicon versions).  Issue just happened again even after locking screen.  I'll attach a before and after screenshot of Illustrator (Indesign had the same issue and I'll also post that...you can see in the Illustrator after shot that the palette of tools that usually go to the upper right have moved.  

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    July 15, 2022

    Do you have external monitors connected?

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    July 12, 2022

    Dont put your computer to sleep. Lock the screen. I've had this issue for years both Intel and M1, prior to Monterey.

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