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Alexander - IT Technician
Participant
April 5, 2024
Question

Issues Opening .indd file

  • April 5, 2024
  • 1 reply
  • 82 views

I have been faced with an unusual issue. I have a .indd file that I created a few weeks ago that is shared amungst other users. For some reason, I can no longer open this file. It does not give an error or show anything, it just simply will not do anything. I can open every other .indd file, and everyone else can open the file except me. I have tried copying it and renaming it. Opening it as a copy or as the original. Restarting, force closing, and anything else I can think of, but it will not open. Anyone have an idea of what to try since it is not giving me an error to go off of? 

 

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1 reply

leo.r
Community Expert
Community Expert
April 5, 2024

first, what are your versions of InDesign and operation system? also, if another user exports this file to IDML, can you open the IDML on your machine?

 

in addition, consider the standard troubleshooting steps:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/