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domdavis1
Participant
March 23, 2022
Question

Issues with InDesign and Monterey

  • March 23, 2022
  • 1 reply
  • 932 views

Hi - one of the users I support is having issues with InDesign 2022 on her M1 Macbook running Monterey (12.2.1). More specifically when she tries to save a file to a network drive it states the file is corrupt. Despite this when she looks at the file location, the file looked like it saved but when she tries to open it, it says it was already open by another user or application (but it's not). When she tries to delete the file, it says she doesn't have permission to access the items (but I've confirmed she does).

 

Any suggestions? Has anyone else experienced this? Her previous computer, Late 2016 Macbook Pro, running InDesign 2021 and Mojave (10.14.6), doesn't have these issues.

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    1 reply

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    March 31, 2022

    Dont save directly to a server/network share. Save to your desktop and drag over.

    This has always been Adobe's stance on using connected locations.

    Especially if its a Mac saving to a Windows server. Mac OS is pretty aggressive with permissions and messing with files saving directly to a share.

    Have your user try that and see if the same error occurs. My guess is it wont.

    D
    domdavis1Author
    Participant
    April 1, 2022

    Thanks Kevin! I believe I had the user try this and they weren't able to drag it over. I'm thinking it may be a weird permissions issue with our network shares. I'll have my user try again but any and all suggestions are appreciated!

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