Participating Frequently

Question

Issues with Online Display of Published Document in Adobe InDesign

Forum|Forum|1 year ago
September 23, 2024
2 replies
1478 views

Hello,

When I publish my document online, the pages do not display correctly but the thumbnails do. When exporting the document as a PDF, all is well. Not sure how the publish online thumbnails are correct but the pages themselves are not.

This is the document https://indd.adobe.com/view/de0b81b4-d662-4fe9-aa71-5662addfc277

Publish online

This topic has been closed for replies.

J

Jeffrey_Smith

Community Expert

Based on the complexity of images, and your mention of large file size, I think this is exceeding the limits of publish online. The workaround suggestion would be to create a second ID doc where images are optimized either by down sampling existing raster image to 144ppi, and rasterizing the complex vector images as well.

Abhishek Rao

Community Manager

Hi @ianmelts,

Thanks for your patience, and I appreciate you sharing the file. After testing on our end, I can confirm that we're seeing the same issue with the difference between the PDF and the published online file.

As recommended by Jeffrey_Smith, optimizing the images by downsampling them to 144ppi or rasterizing complex vector images might help resolve the issue in Publish Online.

In the meantime, we’re checking this further with the product team and will provide an update as soon as we have more information.

Thanks again for your cooperation, and I understand how frustrating this must be. We’ll get to the bottom of this!

Best,
Abhishek Rao

Abhishek Rao

Community Manager

Hi @ianmelts,

Thanks for posting your issue, and I’m sorry to hear you're experiencing trouble with the Publish Online feature in InDesign. It can certainly be frustrating when things don’t display as expected online, even though they look fine as PDFs.

To better assist you, could you please confirm which version of InDesign you are using, along with the operating system details?

Additionally, if it's possible for you to share the InDesign file with us, we could test it on our end to see what might be going wrong. You can upload it securely through the Adobe Community files section if privacy is a concern.

In the meantime, Please check the following:

1. Interactive elements or overlays can behave differently online. Make sure these elements are set up correctly within your document.

2. Before publishing online, use the 'Preview in Browser' feature in InDesign to see if the issue replicates. This might give some clues as to what's going wrong.

3. Sometimes simply republishing the document can resolve unexpected issues, especially if there was a glitch during the initial upload process.

Let's start there, and please let me know how it goes. Looking forward to helping you resolve this so your document displays perfectly online.

Best,

Abhishek Rao

I

ianmeltsAuthor

Participating Frequently

Hi,

My Version is 19.5. My operating system is macOS Sonoma 14.5 on a 2017 Intel MacBook Pro 15"

1. I have no interactive elements, just static frames, images and text with no links or anything

2. Had trouble finding this feature

3. I have republished and overwritten the publications many times over with the same mistake

To send the file, do you need the whole document packaged?

I

ianmeltsAuthor

Participating Frequently

I tried share for review https://assets.adobe.com/id/urn:aaid:sc:US:f28b58eb-5d69-4a76-96c0-76287676282c?view=published and it works fine here

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