keyboard shortcuts not working CC 2020

It seems so many share the same frustration with short cuts suddenly not working after Mac goes to sleep mode, or if Micrsoft programs are used at the same time. I have had this problem FOR YEARS, and at least on 3-4 different MacBooks and Adobe Accounts (Business and personal). Concidering being a loyal customer to both companies for decades a problem like this should not be ignored. The only way I have found to be working is to restart the laptop. Super annoying when being in middle of creative flow and critical deadline. Adobe and Apple, FIX THIS PROBLEM please!!!

Is there any answer from Adobe at all? Countless people are having this program which we pay a MEMBERSHIP fee which keeps funds fluid at Adobe. What's the answer?

We have the exact same issue.  Its as if the keyboard shortcuts have been overruled. The only way to get them back is to use a mouse click command, which defeats the point.  I've been using Phtoshop for over twenty years as well and I have never seen this, but this issue exists for sure.

Had the same irritating issue out of the blue (on mac os)...did the following steps by chance to attempt to fix the annoyance.

1. Created a new user (admin) account

2. laughed illustrator2020 checked to zoom/pan tool which was fine. (the idea was to replace specific newly created adobe files from the new user account’s Library to my standard account)

3. Went back to my standard account straight to Indesign, created a file with imported ,psd files,..

exported to Acrobat... and checked the .pdf file > used the +/- zoom and hand tool from

the top bar in the Acrobat app ( all Adobe apps mentioned had the same issue) > closed the file>went back to

Illustrator and surprise ... zoom and pan functions were back to normal, checked the other apps and yes everything is back to normal.

-So somme random actions within the Adobe eco system fixed the issue...permanently I hope! I guess the issue comes from Acrobat...maybe just opening a file and using the hand tool and the zoom tools from the top menu bar within that app is enough for the fix.

-Hope this helps

December 2020, and still having the same issues here with shortcuts not working. 
Works fine when closing other applications... which I also need to work with in parallel to InDesign!
It is very annoying, it really interferes with work, makes things very, very slow and inefficient. 
Adobe... what are you doing to fix this, honestly!? It has been over a year of this thread... are there still no real solutions?

Had this same issue a few days back. Did all things possible (excluding throwing away my laptop) cos it can get really frustrating. Funny thing, i restarted my computer and violla! 

I am going crazy with this issue. No command spacebar zoom (and don' tell me I have to use command + nor or letter Z, does not work the same) Shift drag does not contrain shift, I can't option drag anything to duplicate. My work flow is extremely impared by this. I have spent countless hours on tech support with useless technicians. Rebooted several time, UNINSTALLED all adobe products and REINSTALLED, loosing my custom settings. Zapped the pram and all the other zaps. Uninstalled anything remotely 3rd party -- old wacom had been deleted a long time ago because it conflicted with the apple mouse. I need this fixed asap. Apple and Adobe, you all need to put your heads together and figure this out. You need each other.

Just installed 2021. Still same problem in this version. Opening and closing the keyboard shortcuts dialogue box makes the shortcuts work again, until I quit and reopen ID.

Same issue few days after updating to 2021 version. Not running any 3rd party plugins or any other software. Funny how Sketch and Figma don't have these issues or they fix them within days but Adobe can't and always lays blame with users or 3rd parties instead.

I'm in Premiere Pro trying to deliver commercials today and I can't even get video or audio files to drag and drop from the Project window to a timeline. None of the keyboard shortcuts work to do simple things like zoom in on the timeline or Clear in/out points. Absolutely screwed my entire day. WTF???!?!!!!