keyboard shortcuts suddenly not working after windows update in 2020

Question

All my keyboard shortcuts stopped working for the first time after 10 years of use.

Rishabh_Tiwari · Accepted Answer

Hi there,

Sorry to hear about the trouble. I'd recommend resetting the preferences by following the steps below:

For Windows

Close all Adobe applications.
Go to Locations :
C:\Users\user\AppData\Roaming\Adobe
C:\Users\user\AppData\Local\Adobe.
Rename InDesign folders to InDesign.old
Launch InDesign from CC.

Disclaimer: Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

Regards

Rishabh

Bill Silbert · Answer

What version of InDesign are you using? When you say that you've had no problem with the shortcuts for 10 years it makes me wonder if you are using an older version of InDesign. If that is the case then it would not be supported under Windows 10 and even if it had been OK until now a Windows update could very easily have rendered an old version either partially or completely non-functional.

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