kPDFExportCmdBoss fails (error 9485)

Hello All,

I am duplicating InDesing document and trying to export it as PDF, It works on all machine except one. We are getting error 9485, not sure what this is. Can some one help, why does command fails with error  9485. What is this error?

We are getting this error on Windows 10 Por and in InDesing 2023 & 2024 both.

I have added following code snippet for reference 

Thank You!!

Chetan Shinde

do {
    
    OverrideMasterItemsOnPages(duplicateDocument,dialogControlValues);
    
    // Create and set-up the numerous data interfaces on the PDF export command
    InterfacePtr<ICommand> PDFExportCmd(CmdUtils::CreateCommand(kPDFExportCmdBoss));
    if(!PDFExportCmd)
        break;
    
    // Not exporting a book; just the whole front document
    InterfacePtr<IBoolData> bookExportFlag(PDFExportCmd, IID_IBOOKEXPORT);
    if(!bookExportFlag) {
        break;
    }
    bookExportFlag->Set(kFalse);

    // Do this 'headless'
    InterfacePtr<IUIFlagData> uiFlagData(PDFExportCmd, IID_IUIFLAGDATA);
    if(!uiFlagData) {
        break;
    }
    uiFlagData->Set(kSuppressUI);
    
    // Identify pages to export
    UIDList pageUIDs(docDB);
    InterfacePtr<IPageList> iPageList((IPMUnknown*)duplicateDocument, IID_IPAGELIST);
    if(!iPageList) {
        break;
    }
        
    for (int32 iPage = pageStart; iPage < pageEnd; iPage++ )
    {
        UID uidPage = iPageList->GetNthPageUID(iPage);
        pageUIDs.Append( uidPage );
        pageHandleIndex++;
    }
        
    PDFExportCmd->SetItemList(pageUIDs);
    
    // Specify what pages to export for the command
    InterfacePtr<IOutputPages> iExportPages(PDFExportCmd, IID_IOUTPUTPAGES);
    if(!iExportPages) {
        break;
    }
    iExportPages->InitializeFrom(pageUIDs, kFalse);    // export reader spreads
    // Specify where we're exporting to
    InterfacePtr<ISysFileData> exportCmdFileData(PDFExportCmd, IID_ISYSFILEDATA);
    if(!exportCmdFileData) {
        break;
    }
    exportCmdFileData->Set(pdfFileOut);

    InterfacePtr<IPDFExportPrefs> exportPrefCmd(PDFExportCmd,     IID_IPDFEXPORTPREFS);
    if(!exportPrefCmd) {
        break;
    }
    exportPrefCmd->SetPDFExAcrobatCompatibilityLevel(IPDFExportPrefs::kPDFVersion13);
    exportPrefCmd->SetPDFExStandardsCompliance(IPDFExportPrefs::kExportNoStandardsCompliance);

    //General Export Preferences
    exportPrefCmd->SetPDFExReaderSpreads(IPDFExportPrefs::kExportReaderSpreadsOFF);
    exportPrefCmd->SetAddStructure(kFalse);//For Tagged PDF
    exportPrefCmd->SetPDFExThumbnails(IPDFExportPrefs::kExportThumbnailsOFF);
    exportPrefCmd->SetPDFExLinearized(IPDFExportPrefs::kExportLinearizedOFF);
    exportPrefCmd->SetIncludeLayers(kFalse);

    if(dialogControlValues.excludeHiddenLayers)
        exportPrefCmd->SetExportLayers(IPDFExportPrefs::kExportVisibleLayers);
    else
        exportPrefCmd->SetExportLayers(IPDFExportPrefs::kExportAllLayers);
    
    exportPrefCmd->SetIncludeBookmarks(kFalse);
    exportPrefCmd->SetNonprintingObjects(kFalse);
    exportPrefCmd->SetVisibleGuidesGrids(kFalse);
    exportPrefCmd->SetPDFExIncHyperLinks(IPDFExportPrefs::kExportIncHyperLinksOFF);
    exportPrefCmd->SetPDFExAddInteractiveElements(kFalse);
    
    //Compression Export Preferences
    exportPrefCmd->SetPDFExSampleColorImages(IPDFExportPrefs::kExportSampleImagesNone);
    exportPrefCmd->SetPDFExSampleGrayImages(IPDFExportPrefs::kExportSampleImagesNone);
    exportPrefCmd->SetPDFExSampleMonoImages(IPDFExportPrefs::kExportSampleImagesNone);

    exportPrefCmd->SetPDFExCompressLineArtAndText(IPDFExportPrefs::kExportCompressLineArtAndTextOFF);
    exportPrefCmd->SetPDFExDisallowImageCrop(IPDFExportPrefs::kExportDisallowImageCropOFF);
    //Crop & Bleed Marks
    exportPrefCmd->SetPDFExCropMarks(IPDFExportPrefs::kExportCropMarksOFF);
    exportPrefCmd->SetPDFExBleedMarks(IPDFExportPrefs::kExportBleedMarksOFF);
    exportPrefCmd->SetPDFExRegistrationMarks(IPDFExportPrefs::kExportRegistrationMarksOFF);
    exportPrefCmd->SetPDFExColorBars(IPDFExportPrefs::kExportColorBarsOFF);
    exportPrefCmd->SetPDFExPageInfo(IPDFExportPrefs::kExportPageInfoOFF);
    
    exportPrefCmd->SetUseDocumentBleed(kFalse);
    PMReal bleedValue(0.0);
    exportPrefCmd->SetPDFExBleedTop(bleedValue);
    exportPrefCmd->SetPDFExBleedInside(bleedValue);
    exportPrefCmd->SetPDFExBleedBottom(bleedValue);
    exportPrefCmd->SetPDFExBleedOutside(bleedValue);
    exportPrefCmd->SetIncludeSlug(kFalse);
    
    //Output Export preferences
    exportPrefCmd->SetPDFExColorSpace(IPDFExportPrefs::kExportPDFColorSpaceRGB);
    PMString profileName("");
    exportPrefCmd->SetPDFExDstProfileSelectorAndName(IPDFExportPrefs::kExportPDFDestProfileDocument,profileName);
    exportPrefCmd->SetPDFExIncludeICCProfiles(IPDFExportPrefs::kExportIncludeICCProfilesON);
    exportPrefCmd->SetPDFExSpotOverPrint(IPDFExportPrefs::kExportSimulatePress);
    
/////////////////////////////////////////Start Flattening PDF Preferences//////////////////////////////////////
    PMString flatternPresetname("MyPreset");
    flatternPresetname.SetTranslated();
    cmdErrCode = GetUniqueFlattenStyleName(flatternPresetname);

    cmdErrCode =  AddNewFlattenerStyle(flatternPresetname,dialogControlValues.imageResolution, dialogControlValues.seperate_graphics_and_images);
    if (cmdErrCode != kSuccess)
    {
        break;
    }
    exportPrefCmd->SetPDFExFlattenerStyleName(flatternPresetname);
    
    // process the command
    cmdErrCode = CmdUtils::ProcessCommand(PDFExportCmd);
    if (cmdErrCode != kSuccess)
        break;
    
    cmdErrCode =  DeleteNewFlattenerStyle(flatternPresetname);
    if (cmdErrCode != kSuccess)
        break;
    
    UpdateProgressBarTask(k_type_generate_data_for_export_end);
}while(kFalse);