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Scotty12
Participant
August 2, 2023
Question

Latest InDesign won't open

  • August 2, 2023
  • 6 replies
  • 1187 views

Hi, Ive updated to the new InDesign everything was working fine with the old version, but the new update wonrt open, Ive had this issue since it upgraded, everyday Im having to uninstall InDesign and then download it again, it works for a day but then the next day I have to do the same, anybody else having this issue.

 

Im using this on a new MacBook Pro?

    This topic has been closed for replies.

    6 replies

    M
    MrMeeseeks
    Inspiring
    August 4, 2023

    You can try to start up InDesign while holding Shift-Control-Option-command (Startup Alert - Delete InDesign Preference files): Yes, this works, but then when you close the app and re open, it's the same issue, crashing on launch. Also, all your preferences are lost each time.

     

    But I just noticed that my Mac OS was on Ventura 13.2, whereas 13.5 is available, I just wasn't getting an alert or automatic updates. I had to go to System Settings / General / Software Update and do it manually.

     

    I'm hoping this resolves the issue.

    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    August 3, 2023

    Hi @Scotty12 and @MrMeeseeks ,

    are you working with a new MacBook Pro with the M2 chip?

     

    Regards,
    Uwe Laubender
    ( Adobe Community Expert )

    M
    MrMeeseeks
    Inspiring
    August 3, 2023

    I'm using a Mac Studio M1 Max.

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    August 2, 2023

    Hi @Scotty12,

    I'm sorry to hear that you're having trouble with the latest version of InDesign. Please try the steps shared here, and please update the discussion if you have any further questions or concerns!

     

    Thanks

    Rishabh

    M
    MrMeeseeks
    Inspiring
    August 3, 2023

    I've tried both otpions for Mac but all of the folders were set to Read & Write but when I tried the Terminal option it just came back saying: no such file or directory: my username

    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    August 3, 2023
    quote

    I've tried both otpions for Mac but all of the folders were set to Read & Write but when I tried the Terminal option it just came back saying: no such file or directory: my username


    By @MrMeeseeks

    Sounds like you are not using your actual username, but the [username] placeholder as a literal.

    M
    MrMeeseeks
    Inspiring
    August 2, 2023

    I've been having the same problem as of today. I've uninstalled InDesign and currently reinstalling. If that doesn't work, I'll try the other suggestions made here. Very annoying! 😞

      Steve Werner
      Community Expert
      Steve WernerCommunity Expert
      Community Expert
      August 2, 2023

      In addition to @Peter Spier's good suggestion, in case there is something in your old preferences or caches that are interfering, you can try restoring the InDesign preferences and caches:

       

      Adobe InDesign: Rebuilding Preferences and Cache FilesRocky Mountain Traininghttps://www.rockymountaintraining.com › adobe-inde...

      Peter Spier
      Community Expert
      Peter SpierCommunity Expert
      Community Expert
      August 2, 2023

      Use the cleaner tool: Use the Creative Cloud Cleaner tool to solve installation problems to remove it, then when you reinstall make sure you do NOT import the old preferences.

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