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Linked Creative Cloud Document Stopped Working

Forum|Forum|1 year ago
June 4, 2024
5 replies
575 views

I placed a .psd into my InDesign project from the creative cloud, and for a while it was working great. Whenever I would update the Photoshop document, a simple reload would refresh the changes into the InDesign doc. However, I had some technical issues and was forced to uninstall and then reinstall InDesign. Now the .psd needs to be relinked, but for the life of me I can find no option to link a document from the creative cloud.

(I know I could just dowload the .psd and then relink it from my hard drive, but I feel like I'm going insane not being able to find this button.)

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Correct answer Steve Werner

Tell me more about your system: Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using.

You said you placed a .psd "from the creative cloud". Exactly what do you mean by that? Are you using InDesign cloud documents, which were in beta test for some time, but now officially is supported in InDesign release version 19.4?

Or were you using the file stored in a folder on your computer called Creative Cloud Files.

This method sharing files was discontinued earlier this year:

https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

If it was the latter, you need to use the Cloud Documents method which is described here:

https://helpx.adobe.com/indesign/using/cloud-documents.html

A

alamu_0435

Participant

Screenshot_2024-08-22_10-52-55_AM.png

A

alamu_0435

Participant

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rob day

Community Expert

Hi @Eli32379197lb9r , If you select the image and open you Link Info panel does the Path: start with CC Libraries:? Check your CC Libraries panel and make sure the image is still in your library:

Steve Werner

Community Expert

Here's an InDesign cloud document which I built when it was in beta testing. It now can be opened and edited in release version InDesign 19.4. It includes two Photoshop cloud documents (which are labelled):

Steve Werner

Correct answer

Community Expert

Tell me more about your system: Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using.

You said you placed a .psd "from the creative cloud". Exactly what do you mean by that? Are you using InDesign cloud documents, which were in beta test for some time, but now officially is supported in InDesign release version 19.4?

Or were you using the file stored in a folder on your computer called Creative Cloud Files.

This method sharing files was discontinued earlier this year:

https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

If it was the latter, you need to use the Cloud Documents method which is described here:

https://helpx.adobe.com/indesign/using/cloud-documents.html

E

Eli32379197lb9rAuthor

Participant

My computer runs Widows 11 Enterprise, version 23H2 and InDesign version 19.4

I used the latter method you showed. I tried it again and everything worked fine, so I'm not sure why I was having issues before. I could have sworn that yesterday it was opening directly to the files on my computer and that there was no "Open Cloud Document" button. However, it's working now so I won't complain.

Thank you for your assistance.

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