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S
stergiani
Participant
August 25, 2023
Question

Locked Indesign Software

  • August 25, 2023
  • 1 reply
  • 244 views

Dear users and co-designers,

 

I have noticed the last couple of days that the Indesign icon on the adobe app menu has a lock on it. Eventhough In design is included in my anual payment plan, the system demands an extra payment for the indesign use, it also breaks all my files. Why is this and how can i solve it?

 

thank you

Stergi

       

 

 

 

This topic has been closed for replies.

1 reply

Barb Binder
Community Expert
Barb BinderCommunity Expert
Community Expert
August 25, 2023

This is a weird one. 

 

I would begin by signing out of the CC Desktop app, restarting your computer and signing back in. If that doesn't do it, download the CC Cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) uninstall InDesign and then reinstall it.

 

Let us know if one of these works for you. 

 

~Barb

~Barb at Rocky Mountain Training
    S
    stergianiAuthor
    Participant
    September 2, 2023

    Thank you very much Barb for your response.

     

    The funny thing is that after I sent out my question to the Adobe Support Community within an hour the problem was solved. So I did nothing other than smile.

     

    I will keep your advice for the future, eventhough I hope this doesn't repeat.

     

    Thank you Again

    Stergi

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